Business Analyst - RPA

Organization

The DHL Express team comprises over 110,000 people in practically every country on the planet, and we are part of the DPDHL group. And yet they all have one important thing in common – the customer. That’s because, although logistics are what drives our world, people are what connect it. Delivering service, quality and sustainability, every single day to every single customer, is how we’re able to bring people together – and make a difference to their lives.

The digital automation center (DAC) is the Express GlobalRPA expertise center , from which high-quality and complex digi services are provided for various DHL business units globally and cross functional. Besides RPA, other digi technologies are being used (GenAi, ML, NLP, API, Smart OCR, image processing and others). DAC is part of the CEO's office and is ideally positioned to create the necessary digi momentum and has also teams respectively based in Kuala Lumpur, Malaysia and San Jose, Costa Rica & and Maastricht, Netherlands.

Working within DAC is quite exciting as we are active within all functional areas (such as Customer Service, Customs, Network Operations, etc.) within the DHL Express organization and fully focused on digitalization and automation.

Overall role purpose

As a Business Analyst, you will be expected to manage (global) deployment projects, as well as to be able to assume the lead in managing suitable project streams / workgroups, taking responsibility for the necessary people, project and performance management aspects. Your analytical and conceptual capabilities meet the challenge posed by complex problems. Your work also involves doing detailed process analyses to monitor digital solutions and to identify gaps where actions would be necessary.

Your business area

You will be a part of our Digital Automation Center and you will be based in Kuala Lumpur .

Main accountabilities

• Business analysis services

Responsible for detailed process analysis for endorsed initiatives to assess if digital automation would be a proper solution. Perform detailed GAP analysis to ensure automation roll out the digital solution is suitable for a country / region. Use agile data modelling practices to analyze and create suggestions for adequate business solutions. Monitor digital solutions and identify GAPS by preparing technical and / or business reports by collecting, analyzing and summarizing information and trends. Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues.

Overall responsible to support PM in project assessment and project management of deployments. Set up a standard deployment toolkit to facilitate regional and / or global deployments. Roll out deployments. Keep deployment heat map up to date. Drive testing and acceptance of project results. Lead streams or (smaller) project teams. Translate project requirements into project objectives and tasks. Support administration of project management plans and processes for successful project execution. Monitor proactively risks, issues, and scope, ensuring the appropriate level of priority, visibility and escalation. Obtain feedback at any critical project milestones and at project completion to ensure that projects efforts meet customer expectations. Utilize project management processes and methodologies at all times.

Manage complexity : multiple stakeholders, multiple countries and gain buy-in for project goals. Address task-related issues appropriately to maintain work relationships. Contribute to team effort by accomplishing related results as needed. Explain facts, practices, policies, etc. to others within the organization adhering to the governance model. Build relationships and understand customer and key stakeholders interests and concerns. Builds partnerships to collaborate and uses influence to gather Customer and business requirements and communicate effectively with all project Teams and support groups.

Requirements

Competencies

We offer

Recruitment procedure

Please apply by sending your CV and cover letter with your motivation in English. Please note that we will conduct our interviews digitally and if circumstances allow for it, face to face.

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