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Marketing Operations Specialist (Salesforce )

Marketing Operations Specialist (Salesforce )

CareCone GroupKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Marketing Operations Specialist (Salesforce marketing )

CareCone Group WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Experience Level : 3+ years

About the Role

We are looking for a results-driven Marketing Operations Specialist with hands‑on expertise in Salesforce CRM and marketing automation platforms such as HubSpot, Pardot, and Marketo . The ideal candidate will have proven experience managing complex marketing campaigns, optimizing lead management processes, and leveraging Salesforce data for campaign performance and ROI reporting.

You will play a pivotal role in connecting marketing and sales operations—ensuring data integrity, automation efficiency, and continuous improvement in marketing effectiveness.

Key Responsibilities

  • Administer and optimize Salesforce CRM to support marketing and sales alignment.
  • Integrate Salesforce with marketing automation platforms ( Pardot, HubSpot, Marketo ) to streamline campaign tracking and lead nurturing.
  • Manage lead scoring, segmentation, and data enrichment processes to improve lead quality and conversion.
  • Ensure CRM data hygiene, duplicate management, and campaign attribution accuracy.

Campaign Management

  • Plan and execute end‑to‑end multi‑channel campaigns (email, web, and events) using Salesforce‑connected automation tools.
  • Develop and manage segmentation, personalization, and A / B testing strategies to increase engagement.
  • Monitor and analyze campaign performance metrics—open rates, CTR, conversion rates—and deliver actionable insights.
  • Email Marketing & Engagement

  • Build and manage automated nurture journeys and engagement programs via Pardot Engagement Studio and HubSpot workflows .
  • Implement best practices for deliverability, compliance (GDPR, CAN‑SPAM), and responsive email design.
  • Collaborate with content and design teams to optimize messaging and creative execution.
  • Performance Analytics & Optimization

  • Generate Salesforce reports and dashboards to track campaign performance, lead flow, and ROI.
  • Analyze marketing funnel metrics and recommend process improvements to drive efficiency.
  • Partner with stakeholders to translate data insights into strategic marketing and sales initiatives.
  • Process Improvement & Collaboration

  • Enhance integration and data flow between Salesforce and marketing tools such as Google Tag Manager, Google Analytics, and WordPress .
  • Document and standardize workflows for marketing operations and campaign execution.
  • Mentor junior associates on campaign setup, CRM usage, and automation best practices.
  • Qualifications

  • Bachelor’s Degree in Marketing, Communications, or a related field (Food Studies acceptable with marketing specialization).
  • 3+ years of experience in marketing operations, campaign management, or marketing automation.
  • Hands‑on experience with Salesforce CRM , Pardot (Marketing Cloud Account Engagement), and HubSpot Marketing Software.
  • Proficiency with Marketo, Adobe Campaign, Google Analytics, and Google Tag Manager is an advantage.
  • Strong analytical and reporting skills with the ability to translate data into business insights.
  • Excellent organizational, communication, and project management skills.
  • Seniority level

  • Entry level
  • Employment type

  • Full‑time
  • Job function

  • Other and Advertising
  • Industries

  • Internet Marketplace Platforms and Advertising Services
  • #J-18808-Ljbffr

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    Marketing Specialist • Kuala Lumpur, Kuala Lumpur, Malaysia

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