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Accounts Receivable & Credit Control Manager
Vinda SEAKlang City, Selangor, Malaysia1 day ago
Job descriptionApprove and ensure timely, accurate maintenance of new / existing customer accounts and credit limits Regularly review inactive customer accounts; block posting or flag for deletion when necessary Maintain complete documentation for master data changes (e.g., new accounts, credit limits, rebates) for future reference. Customer finance analysis Perform a background search with the relevant authorities of a potential new customer to verify the company's legal existence. Perform analysis on the financial stability of the potential new customers and approve for account opening. Periodic review of the financial situation of existing customers and take necessary action to safeguard the company’s assets. Credit limit administration Constantly monitor the performance (sales and collection) of the customer accounts to ensure the trade is within the credit limit assigned. Assign a credit limit to the potential new customers according to the agreed credit control policy. Periodic review of the country credit control policy and ensure it is in line with the global credit control policy Risk category administration Review together with the sales team on the aging of the customer account to assess the possible risk of default and determine the strategy of minimizing the risk. Review the customer for past payment trends / sales, or any returned / stopped payments. Request and approve for changes in trade terms (credit limit & credit terms), when necessary Determine and recommend bad and doubtful debts to the management with suggested action to be taken. Manage the bad debt / doubtful debts provision. Always minimize the bad debt level and constantly discuss with the sales team to identify the possibility of collection. Coordinate with legal counsels / agents to pursue recovery actions for delinquent accounts Insurance Credit insurance and Risk Management Understand customer agreements and credit terms to identify key commercial risks and ensure appropriate credit risk mitigation is in place Manage credit insurance contracts and administration to minimize open credit exposure by securing trade credit insurance wherever feasible Proactively identify potential credit risks and implement appropriate mitigation strategies Ensure adequate coverage through bank guarantees (BG); coordinate with the sales team to track BG expiry dates and facilitate timely renewals Order blocking & releasing Monitor and approve the customers with “Order block” status Monitor and ensure customer claims / returns are adequately handled with proper documentation. Monitor and ensure claims / returns are properly accounted for in the customer account. Approve the Credit Note issued for goods returned. Automatic allocation (manual / EBS) - Monitor and ensure all customers’ transaction items per bank statement are captured and reflected in the account promptly. Payment collection from customers Monitor and ensure collections from customers are captured and reflected in the account promptly. Monitor the salesperson collecting the payment from the customer and submit all necessary documents for accounting. Monitor and ensure receipts have been issued for all collections from customers. Set collection target for the sales team and review actual collection vs the target collection. Determine the accounts' profiles of the customers for the sales team. Liaison directly with customers to discuss overdue amounts and agree on repayment terms. Review and approve the credit notes issued under the prompt pay discount. Ensure reminder letters have been sent to customers with due receivables. Outgoing refund payments Ensure refunds to customers are adequately handled with proper documentation, and approve them accordingly. Approve the Credit note issued for refund payments. Statement Monitor and ensure Statement of Accounts are issued to customers in a timely and prompt manner Monitor and ensure Customer reconciliation has been properly conducted for all customer accounts in a timely manner. Attend to queries from customers in a proper and timely manner. Collaborate with the Sales team to resolve customer account queries or issues in a proper and timely manner. Monitor and ensure inter / intra-company balances are matched monthly (for AR balances). Monitor and follow up on the due receivable amount from inter-co AR. Prepare the month-end report for collection achievement and DSO. Prepare a monthly report on Bad Debts. Prepare a monthly salesman commission report based on the collection & sales targets achieved. Prepare Quarterly Credit Control report. Produce any reports requested by the management. Provide daily leadership and operational management of the AR team. Coach, mentor, and supervise team members; conduct performance evaluations and set measurable objectives aligned with business goals. Hold monthly team meetings and foster a culture of continuous improvement. Actively participate in management and key contact meetings. Audit - Liaise with auditors on AR-related audit matters Internal control : Ensure robust internal control procedures are established, documented, and enforced across all AR and Credit Control activities, supporting compliance with internal and external audit requirements Process Improvement : Drive improvements, identifying inefficiencies and implementing effective solutions Project Involvement : Lead or participate in projects and initiatives as assigned by management Customer Focus Build an excellent relationship with both customers and other stakeholders (internal or external) to ensure smooth operation of the AR process. Assist in budgeting, financial reporting, and financial management Degree in Accounting / Finance or any relevant discipline in Credit Management At least 10 years of working experience in FMCG, MNC, or any similar industry Expert knowledge in AR & Credit Control processes Knowledgeable in other processes within finance, sales, and customer service Willing to travel for business functions when required Strong communication and interpersonal skills needed Excellent analytical skills with problem-solving ability Strong customer service skills, including processes and procedures Demonstrate ability in team coaching, training, facilitation, and development skills
Accounts Receivable & Credit Control Manager
Position Summary
Accounts Receivable & Credit Control Manager is responsible for leading the Finance - AR & CC team to ensure that all receivables and credit management functions are performed accurately, timely, and in compliance with company and group policies.
Key responsibilities :
- Ensuring all customer accounts are properly maintained and invoices are processed in a timely manner
- Ensuring that all receipts and payments are cleared promptly and accurately
- Ensuring accurate accounts and ledger maintenance
- Overseeing collection processes and credit control management as per Company and Group policies
- Minimizing bad debts through proactive risk management and efficient collections
- Aligning AR processes with group standards, allowing minimal local exceptions
- Continuously driving process improvements
You will play an important role to :
2. Credit Management
4. Query Handling
5. Inter-Company Transactions
6. Reports
7. Team Management
8. Others
To be successful in this role, you will need to have :
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