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Application Engineer (Technical Support)

Hunters International Sdn BhdBayan Lepas, Penang, Malaysia

2 days ago

Job description

About the job Application Engineer (Technical Support)

Responsibilities

As an expert of the client's Component Test products or solution, provides responsive and in-depth pre and post-sales technical support including measurement, application, configuration etc. Application includes active / passive component test, compliance test and impedance analysis etc.
Understands customer's problems and efficiently resolves the technical inquiry via remote channels like phone, email, portal etc.
Research on solution by replicating customer's issue in lab, proactively works with R&D by providing customer insights etc.
Delivers technical expertise via a remote channel for solution implementation and start-up assistance to the customer based on Client's Test and Measurement products and services.
Qualify and refer hardware, software and services sales opportunities to the right Sales teams.
Contribute technical articles to the Client's Knowledge Base.

Qualifications

Proficiency in both written and spoken English and Mandarin is essential due to the need to support the Greater China business.

Bachelors / Master / Dr. Degree in Electronics Engineering or equivalent.

Typically, 8+ Year Experience in using Test & Measurement instrumentation for Component Test. e.g. Vector Network Analyzer, PLTS, impedance tester, etc. Well understand on microwave component test, compliance test, impedance analysis, etc.

Strong communication skills and the ability to interact with a wide variety of people. And be able to discuss and explain complex issues remotely.

Possess a customer-first mindset with the passion to serve customers.

Requires in-depth technical knowledge and experience in job and ability to work independently.

Be able to handle multi-task and work under pressure.

Remuneration

MYR 7,500 - MYR 12,000

Consultant in charge

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Technical Support Engineer • Bayan Lepas, Penang, Malaysia

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