Business Analyst

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The Health business analyst will be a member of the Global Technology Product Team (GTPT) and will have an in-depth understanding of business processes and systems to define the requirements for Health insurance journeys across Prudential. As part of this dynamic role, you will work closely with business and IT teams to deliver market leading health insurance capabilities for Prudential.

Responsibilities

• Work closely with business & product owners to analyse, evaluate and understand business pain points / needs / opportunities by conducting a thorough analysis of business processes, systems and data related to health insurance
• Liaise with relevant Regional and Local business and technology teams to develop detailed documentation, including journey maps, process flows, business requirements and user stories
• Evaluate existing processes and systems to identify areas for improvement and optimization
• Facilitate prioritisation of user requirements / user stories based on business priorities & criticality, product backlog, & the business case
• Collaborate with UI / UX team on the design, flow and look-and-feel of prioritized solution
• Analyse and interpret data sets to extract actionable insights and drive informed decision-making
• Facilitate communication between technical and non-technical teams to ensure alignment and successful project delivery
• Work with relevant business and technology teams to ensure users stories have been developed to standard, meet the agreed acceptance criteria within the planned timelines
• Support project management activities, including project scoping, task scheduling, progress monitoring, issue management and escalation to ensure projects are delivered within timeframe

Experience