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Property Management & Customer Care Manager / Assistant Manager

CPI LandKuala Lumpur, Kuala Lumpur, Malaysia

11 hours ago

Job description

Job Summary

We are looking for a proactive, service-oriented professional to lead our customer care and property management operations. The ideal candidate is an excellent communicator with a calm, solutions-driven approach to customer issues and a solid understanding of real estate processes, leasing, and building management.

Responsibilities

Act as the main point of contact for tenants, owners, and stakeholders, handling inquiries, feedback, and complaints promptly and professionally.
Respond quickly to emails and calls related to leasing, property maintenance, and defect matters.
Conduct regular joint inspections with the Management Office (MO) to uphold maintenance and safety standards and recommend improvements.
Coordinate and supervise repairs and maintenance to ensure high quality and cost efficiency.
Attend monthly or ad-hoc management committee meetings to address property issues.
Work closely with the Project, Engineering, and Security teams to maintain building facilities and common areas.
Provide regular updates to customers and ensure timely resolution of all service requests.
Plan and manage the Annual General Meeting (AGM) and assist in the formation of the Management Corporation (MC), ensuring compliance with relevant regulations.
Vacant Possession (VP) Management — Plan and manage all handover activities for newly completed projects, including pre-handover inspections, VP kits, and owner handbooks.
Ensure all inspections and handovers are completed efficiently, professionally, and on schedule.
Leasing Management — Oversee leasing activities such as drafting tenancy agreements, processing renewals, and handling property reservations.
Negotiate lease terms with prospective tenants to achieve favorable outcomes.
Build positive tenant relationships and resolve issues swiftly to maintain high retention.
Source tenants directly or through agents to achieve full occupancy and timely rental collection.
Reporting & Documentation — Prepare monthly management reports, defect-rectification updates, and other required documentation.
Maintain accurate records of all interactions, leasing agreements, and property management activities.
Verify and process payments with the MO accurately, on time, and within budget.

Qualifications

Bachelor’s Degree in Building, Property Management, Real Estate Management, or an equivalent field is an advantage.

Relevant experience in building management is preferred.

Minimum of 3-5 years of relevant experience in customer service, property management, and leasing, preferably in property development.

Minimum 2 years’ experience in a managerial or supervisory role.

Strong knowledge of property management and leasing processes.

Excellent written and verbal communication skills in English.

Able to multitask, stay organized under pressure, and respond quickly to emergencies.

Strong interpersonal skills, attention to detail, and ability to work both independently and in a team.

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Manager Customer Care • Kuala Lumpur, Kuala Lumpur, Malaysia