Order to Cash Analyst (Korean speaking)

Overview

Join to apply for the Order to Cash Analyst (Korean speaking) role at Accenture Southeast Asia .

Location : Kota Damansara, Selangor, Malaysia

Responsibilities

• Supervise the daily operation on OTC process
• Daily operational performance management and meet targets including Service Level Agreements with client
• Achieve client’s service satisfaction at the level of client’s management and end-users
• Facilitate the operational Change Request (CR) process
• Build team succession and make it effectively
• Provide a holistic view of service delivery to the client
• Act as a clear escalation route to the client for service related issues and facilitate resolution of issues
• Support Ad Hoc contractual projects for the client in line with the nominated project team
• Initiate and own continuous improvement projects within area of responsibility
• Ensure compliance of the dedicated unit to Accenture policies and procedures applicable for the dedicated unit
• Work with OE support team
• Sound Operations management experience (including SLA management)
• Basic contractual / change management knowledge
• Client interaction skill

Qualifications

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