Customer Due Diligence Manager

Senior Manager, Talent Acquisition at AIA Malaysia

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

This position is responsible to lead our Customer Due Diligence ("CDD") team within the Corporate Solution ("CS") business. The successful candidate will oversee the end-to-end customer due diligence process, ensure compliance with regulatory and internal policy requirements, and drive operational excellence across the team.

Roles and Responsibilities

• Lead and manage a team responsible for conducting customer due diligence checks for corporate clients and individual beneficiaries.
• Ensure complete CDD information is received with appropriate supporting documents for onboarding of new clients.
• Confirm CDD information for existing clients and ensure all mandatory information is complete.
• Support changes to mandatory information with relevant documents to verify validity.
• Reach out to clients or intermediaries to obtain all relevant information to be confirmed or updated prior to recording in the Policy Admin System.
• Ensure CDD screenings are performed and screen checks are cleared prior to completion of CDD checks.
• Develop and implement CDD policies and procedures aligned with regulatory and internal standards.
• Lead and drive changes to policies and procedures within CS to standardize CDD checks across the team.
• Collaborate with internal key stakeholders within CS to ensure accurate and complete CDD information is recorded before proceeding with commercial renewals or onboarding.
• Collaborate with CS Governance and Compliance teams to address complex cases and raise issues appropriately.
• Monitor team performance, provide coaching, and foster a culture of continuous improvement.
• Prepare and present reports to management on CDD metrics, risks, and remediation plans.

Qualifications

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Finance

Industries : Insurance

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