Talent.com
Data Entry Processor (Contract)

Data Entry Processor (Contract)

OCBCKuala Lumpur, Kuala Lumpur, Malaysia
3 days ago
Job description

About OCBC

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation, leveraging technology and creativity to become a future‑ready learning organization. Our strategic ambition is to be Asia’s leading financial services partner for a sustainable future.

Why Join

As an Account Services Officer at OCBC, you’ll be the first point of contact for our customers, helping them manage their finances and achieve their goals. You’ll have the opportunity to build strong relationships, resolve complex issues, and make a real difference in people’s lives. It’s a challenging but rewarding role that requires a unique blend of technical expertise, communication skills, and empathy.

How you succeed

To excel in this role, you’ll need to be a problem‑solver, a communicator, and a team player. You’ll work closely with customers to understand their needs, resolve their issues, and provide personalized solutions. You’ll also collaborate with internal stakeholders to ensure seamless service delivery and identify opportunities for process improvements.

What you do (Responsibilities)

  • Respond to customer inquiries via phone, email, and in‑person
  • Resolve complex account‑related issues such as transaction disputes and account discrepancies
  • Provide product information and recommendations to customers
  • Process account maintenance requests such as address changes and account closures
  • Collaborate with internal stakeholders to resolve customer issues and improve service delivery

Who you are (Qualifications)

  • A degree or diploma in a relevant field such as business or finance
  • At least 2 years of experience in customer service or account management
  • Excellent communication and problem‑solving skills
  • Ability to work in a fast‑paced environment and prioritize multiple tasks
  • Strong attention to detail and analytical skills
  • Proficient in Microsoft Office and banking systems

    • What We Offer

    Competitive base salary and a suite of holistic, flexible benefits to suit every lifestyle. Community initiatives, industry‑leading learning and professional development opportunities. Your wellbeing, growth and aspirations are as cared for as the needs of our customers.

    Details

  • Seniority level : Entry level
  • Employment type : Full‑time
  • Job function : Administrative
  • Industry : Banking
  • Location : Petaling Jaya, Selangor, Malaysia

    • #J-18808-Ljbffr

    Create a job alert for this search

    Data Entry Processor • Kuala Lumpur, Kuala Lumpur, Malaysia