Senior Executive - Customer Care Coordinator

Senior Executive - Customer Care Coordinator

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Responsibilities

• Execute and manage the full vacant possession (VP) processes from the preparation (before VP) to submission of defects by Purchasers.
• Assist in conducting pre‑inspection of units before VP including pre‑VP defect compilation for submission to Project / Main Contractor.
• Ensure all units are in excellent condition including cleanliness before VP appointment.
• Inspect units cleared by Resident Architects for Owners’ inspection.
• Brief Purchasers on handover and defect submission processes, and attend to Purchasers for VP property handover.
• Manage Pro‑Fix app – Appointment and Defect submission.
• Coordinate and manage defect rectification works to ensure all defects filed are rectified within the stipulated time frame.
• Liaise with relevant departments / parties, including main contractors, to communicate defect details and coordinate rectification efforts.
• Ensure all records, data and information are recorded accurately and filed up to date for easy retrieval.
• Maintain a good tracking system to ensure complaints are closed and signed off by relevant parties within the stipulated time frame.
• Provide regular and transparent updates to Purchasers on the status of defect rectification works.
• Perform any other duties as assigned from time to time by the Superior.

Education and Experience

Skills and Knowledge

Application Questions

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