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Country Manager (Operations)

Country Manager (Operations)

GogoprintPetaling Jaya, Selangor, Malaysia
1 day ago
Job description

Country Manager

The Country Manager (CM) manages the day-to-day operations for Gogoprint’s Malaysian and Singaporean markets, and leads strategic projects that drive the top- and bottom-line. The CM oversees the supply chain, sales, customer service and design teams, operates with autonomy, and has the potential to significantly shape the company’s growth trajectory.

Responsibilities

  • Drive customer satisfaction, operational excellence, profitability.
  • Expand Gogoprint’s production capabilities (in-house and outsourced) with a focus on profitability and turnaround times.
  • Lower operating costs, launch better and more affordable products / services, offer faster delivery lead times and excellent customer support.
  • Maintain and improve the quality of products, services, customer support and other retention strategies.
  • Manage the sales teams, drive retention and grow revenue. Ensure sales targets are met.
  • Develop, plan and execute a strategy and relevant action plan for the local market(s) in line with Gogoprint’s broader vision and strategy.
  • Identify opportunities and potential for improvement in an entrepreneurial manner.
  • Build, lead and motivate an energetic and results-oriented team – in particular the local operational teams (supply chain, sales, CS, design).
  • Deliver measurable results and ensure regular reporting of your actions and results.
  • Develop and manage relationships with key stakeholders and business partners (internal and external) – in particular key suppliers.
  • Support and collaborate with other teams within the Gogoprint Group (e.g. development, marketing, etc.) and drive group initiatives.

Qualifications

  • At least 7 years of experience in operations / supply chain, with skills to take on a general management role. Additional experience in sales is a plus.
  • A seasoned manager, with deep knowledge of the SG and MY market(s).
  • Obsessed with customer satisfaction.
  • Able to define a relevant strategy and action plan for the SG and MY markets.
  • Results-oriented with strong business acumen.
  • Proven track record of pursuing revenue and profitability growth.
  • Analytical and structured, with good project management skills.
  • Strong negotiation and problem solving skills.
  • Independent, disciplined and proactive team player.
  • Min. Bachelor’s, ideally Master’s degree in business / supply chain management.
  • International experience / exposure is a plus.

    • About Gogoprint

    Gogoprint is one of the most innovative online printing companies in Asia Pacific, offering a vast selection of products at competitive prices. Operating in 3 countries (Thailand, Malaysia & Singapore), we have 2 offices in Bangkok and Kuala Lumpur.

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    Country Manager • Petaling Jaya, Selangor, Malaysia