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Graduate Trainee - Voice of Customer

Graduate Trainee - Voice of Customer

Hong Leong BankKuala Lumpur, Malaysia
16 days ago
Job description

Responsibilities

and Accountabilities

Functional (job responsibilities)

  • Connect analysis of multiple data sources, customer satisfaction (CSAT) data, net promoter score data (NPS) and customer verbatims, to provide meaningful insights that support decision-making.
  • Guide internal teams by providing relevant information and analysis; conduct research studies as needed.
  • Develop clear dashboards to present insights effectively.
  • Assist in mapping customer journeys to identify pain points and improvement opportunities.
  • Support the development and implementation of customer experience improvement initiatives.
  • Help create and deliver training materials on customer experience standards.
  • Stay updated on best practices in Customer Experience Management.
  • Collaborate with cross-functional teams to manage and execute projects.
  • Develop and maintain project plans, including timelines and budgets.
  • Synthesizeplex information into clear takeaways and prepare high-quality presentations and reports.
  • Advocate for process automation to enhance efficiency.

Jobholder Requirements

  • Malaysian citizen.

    • Education / Qualification

  • Bachelor's Degree in Business, Marketing, Economics, Statistics, Psychology, or a related field, with a minimum CGPA of or its equivalent.

    • Experience / Requirements

  • Fresh graduates or candidates with less than 2 years working experience are invited to apply.
  • Strong understanding of data analysis.
  • Candidates with excellent analytical andmunication skills, and eager to learn and contribute in a fast-paced environment.

    • About Hong Leong Bank

    We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providingprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

    We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our "Digital at the Core" ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

    Realise your full potential at Hong Leong Bank by applying now. Job ID JR0000018272

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    Graduate Trainee • Kuala Lumpur, Malaysia