Customer Success Manager

At Browzwear, we’re transforming the fashion industry with cutting‑edge AI & digital twin technology. Our platform empowers the world’s leading brands and manufacturers to bring products to market faster, smarter, and more sustainably. We are now seeking a proactive & strategic Customer Success Manager to join our APAC team.

This is a high touch B2B enterprise customer role, where you’ll shape digital adoption strategies, accelerate value realization, and be the voice of the customer across our business.

What You Will Do

• Own a portfolio of strategic enterprise and mid‑market accounts across onboarding, adoption, renewal, and expansion
• Proactively identify & align software adoption & expansion to customer’s business outcomes and continuously measure delivery of business outcomes
• Lead business reviews, success planning, and strategic check‑ins aligned to measurable outcomes and KPIs with C‑level executives to daily users
• Partner with customer as a thought leader in driving business transformation, workflow optimization, and adoption of digital first workflows
• Develop & roll out scalable customer success programs and contribute to evolving playbooks, templates, and processes.
• Inspire customers with industry best practices and cross pollinate knowledge to encourage steady adoption & value realization
• Collaborate with sales, product, marketing, and support to ensure consistent, value‑driven customer experiences
• Identify growth opportunities and collaborate with sales to drive cross‑sell / upsell conversations
• Own portfolio health, product usage leading to above average renewals & growth targets
• Identify & proactively manage account risks and is able to maintain below average churn rates

Who You Are

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