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Graduate Intake_Fraud Analyst

United Overseas BankKuala Lumpur, Malaysia

8 days ago

Job description

Responsibilities

Fraud Risk Management (FRM)'s primary responsibility lies in managing and mitigating fraud-related incidents specifically pertaining to the retail customer segments. FRM develops and maintains policies and controls to assist the bank to prevent, monitor, detect and investigate on fraud related matters.

You will be part of the CASA or Cards Fraud Surveillance Team to protect customers' interest in their banking activities by early detection and intervention.

Analyze unusual online banking activities to prevent and detect fraudulent transactions.
Contact customer by calls or trigger notifications to alert suspicious transaction.
Manage customer's expectation and provide scam advisory to customer.
Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost & stolen card, and Credit Master attacks. Block / unblock cards, and attempt transaction cancellation when necessary.

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Job Requirements

Fresh graduates or candidates with less than two (2) years of working experience.

Training is provided

Good proficiency in English. Other language proficiency in Mandarin (and dialects) / Bahasa Malay / Tamil will be a plus.

Able to perform 24 hours rotating shift including weekend & public holiday

Proficient in MS Office and possess good written andmunication skills.

Pleasant disposition with good interpersonal skills.

Possess strong analytical skills.

Possess high standard of customer service.

Manage task and responsibilities with minimal supervision. Take initiative and be proactive in solving problems.

Be a Team player, collaborate effectively with colleagues, and assist team members when needed, fostering a positive team.

Ability to work both independently and collaboratively in a fast-paced environment.

Ability to work in a fast-paced environment with ability to take pressure and meet the demands of the job.

Keen interest in scam prevention

Be a part of UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or amodations to be made for the recruitment process, please inform us when you submit your online application.

Apply now and make a difference.

eFC_Slot Job ID 1059842766

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Analyst • Kuala Lumpur, Malaysia