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Customer Support Executive - Indonesia

Customer Support Executive - Indonesia

ExnessKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

Customer Support Executive - Indonesia

Exness, Federal Territory of Kuala Lumpur, Malaysia

Your role at Exness : Provides support and issue resolution by ensuring excellent service across all types of communications to existing clients. Answers technical support questions, handles requests, and maintains a good company image. Remote work available from home city; relocation to Southeast Asia support office after 2-3 months.

Responsibilities

  • Process client requests and solve issues via live chat, phone call, and email by navigating multiple programs while paying attention to accuracy and detail.
  • Escalate the issue to the appropriate specialist when needed via Salesforce or Jira.
  • Update clients on their request status accordingly.
  • Verify documents submitted by clients within specific regions on an hourly basis.
  • Prepare and interpret reports and documentation as required with acceptable detail and accuracy.
  • Understand the company’s business functions and roles by attending company seminars and meeting the required assessment target.
  • Achieve quarterly KPI targets set by the CS manager.
  • Perform other ad hoc tasks assigned by the manager.

What makes you a great fit

  • Good communication skills in English and Bahasa Indonesia
  • Strong client‑facing and communication skills
  • Troubleshooting and multitasking skills
  • Customer service orientation
  • Bachelor’s degree in business administration or related field
  • Self‑motivated and highly reliable

    • What we offer along the way

  • Competitive and attractive compensation
  • Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
  • Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
  • Generous time off, including 21 days of annual leave and paid sick leave
  • Allowance for sports club memberships or other physical exercise activities
  • Holiday flight tickets and accommodation coverage (within the yearly limit)
  • Meal and transportation allowance
  • Education allowance for your children’s school and kindergarten fees
  • Outstanding team‑building experiences and corporate parties

    • Application Process

  • Interview with the Talent Acquisition team (up to 40 minutes)
  • English test (up to 30 minutes)
  • Written assessment (1 day)
  • Interview with the trainer (15 minutes)
  • Final interview (1 hour)

    • Referrals increase your chances of interviewing at Exness by 2x.

    Job Details

  • Seniority level : Entry level
  • Employment type : Full‑time
  • Job function : Other

    • At Exness, we’re an equal‑opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.

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    Customer Support Executive • Kuala Lumpur, Kuala Lumpur, Malaysia