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Customer Service Executive
Elitetrax Marketing Sdn Bhd (Harvey Norman)Petaling Jaya, Selangor, Malaysia17 hours ago
Job description1-3 years of customer service experience, preferably in the retail industry. Experience handling international customers (non-Malaysian) is an advantage. Strong interpersonal and communication skills, with a high level of proficiency in English (both written and verbal). Excellent ability to construct grammatically correct, clear, and concise responses. Strong customer service orientation, with the ability to prioritize and address customer needs based on urgency. Proficient in Microsoft Office Suite and Google Workspace for effective workflow management. Familiarity with SAP and Freshdesk ticketing systems is a plus. Ability to multitask, act quickly, and maintain attention to detail. Willingness to work a rotating shift schedule, including weekends and public holidays (5 days a week, 2 off days).
MAIN DUTIES AND RESPONSIBILITIES
- Respond to inbound customer inquiries via phone, email, and chat, providing friendly and knowledgeable assistance
- Resolve customer issues and complaints promptly and professionally
- Provide detailed product information and make recommendations to customers
- Maintain accurate records and documentation of customer interactions
- Collaborate with cross-functional teams to ensure a seamless customer experience
- Actively identify opportunities to improve customer satisfaction and service delivery
REQUIREMENTS :
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Customer Service Executive • Petaling Jaya, Selangor, Malaysia