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Customer Success Manager
Avensys ConsultingKuala Lumpur, Kuala Lumpur, Malaysia11 hours ago
Job descriptionBachelor’s degree in business, IT or a related discipline 5-7 years of experience in a customer success role, preferably in the aviation or technology / services sector Proven ability to engage with senior stakeholders and present complex information clearly Strong analytical skills, with experience in data-driven decision making and process improvement Excellent verbal and written communication skills Certifications such as ITIL (Information Technology Infrastructure Library) for process and service management roles, or certifications in Customer Relationship Management (CRM) tools Proven experience in creating and driving customer improvement plans Familiarity with change and problem management processes Preferable to have experience in the aviation or ATI industry Budgeting Business Case Justification Business Markets Business Process Improvement Communicating for impact Consulting Crisis Management Customer Service Operational Requirements Analysis Partnering for Clients\' Success Products and Services Strategic Thinking Value Selling Adhering to Principles & Values Communication Customer Focus Developing Talent Impact & Influence Leading Execution Managing Performance Results Orientation Teamwork Seniority level : Mid-Senior level Employment type : Contract Job function : Information Technology Industries : IT Services and IT Consulting
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Overview
Avensys is a reputed global IT professional services company, and our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. We service a client base across banking and financial services, insurance, information technology, healthcare, retail, and supply chain.
We are currently looking for a Customer Success Manager . This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.
KEY RESPONSIBILITIES
- Define and execute a customer success plan that meets contractual performance objectives
- Developing and managing customer interactions across all touchpoints, to ensure a seamless and positive experience, which aligns with customer expectations and business objectives
- Conduct regular service reviews and prepare materials for executive-level presentations
- Monitor performance, escalate issues and follow up to resolution
- Manage customer requests, ensuring timely implementation and clear communication
- Analyse operational data to identify risks and improvement opportunities; lead service enhancement initiatives
- Maintain up-to-date knowledge of customer needs, product features and release updates
- Collaborate with Sales and Bid teams to identify and close renewal and expansion opportunities
- Align objectives and resources with business goals; report progress to senior management
EXPERIENCE & QUALIFICATIONS
KNOWLEDGE & SKILLS
PROFESSION COMPETENCIES
CORE COMPETENCIES
WHAT’S ON OFFER
You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to . Your interest will be treated with strict confidentiality.
CONSULTANT DETAILS
Kuala Lumpur, Malaysia – Referrals increase your chances of interviewing at Avensys Consulting by 2x.
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Customer Manager • Kuala Lumpur, Kuala Lumpur, Malaysia
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