Team Leader

What You Will Deliver Oversee the day-to-day operation of the center operation Allocate manpower resources Motivate frontline to improve performance Ensure KPI is met with the guidelines and standard Identify existing and potential obstacles in CS Team Reply to customers’ comments and complaints via email and other online platforms Perform professional customer service and create a good experience for our customers Who You Are Holder of Associate’s Degree or above Minimum 3 years experience in a call center (Focus on complaint handling would be an advantage) Excellent command of written and spoken Cantonese, Chinese and English Proficient in MS Office Able to anticipate obstacles and take initiative to solve the problems Excellent interpersonal and communication skills Mature, proactive and independent Experience in leading a team  What We Offer Attractive attendance bonus & other incentive bonus On-job training Public Holidays, Birthday Leave, Medical Insurance & Dental Insurance A multi-cultural team A company provides a casual, flexible, and pet-friendly working environment A company promotes learning, continuous improvement, and personal growth Powered by JazzHR