Community Operations Executive

You will be our frontline ambassador in the community. Your primary responsibility is to maintain daily community engagement and harmony, ensuring every user’s question is answered promptly and they feel the warmth of our community. This is an execution‑oriented role, perfect for an entry‑level candidate who enjoys interacting with people, is detail‑oriented, and energetic.

Key Responsibilities

• Daily Community Management : Handle daily tasks including posting updates, answering user questions, and facilitating conversations in our community channels.
• User Support : Act as the first line of support, promptly addressing and resolving user inquiries regarding products within the community, and escalating complex issues to the dedicated support team when necessary.
• Activity Execution : Execute planned marketing campaigns, interactive games, and promotions within the community, and track their performance.
• Content Distribution : Distribute prepared marketing content and assets from the marketing / design team on schedule.
• Community Engagement : Proactively guide discussions and foster a positive, friendly, and vibrant community atmosphere.
• Information Collection : Document and summarize common user questions, feedback, and suggestions, reporting them to the team regularly.

Qualifications

Language Requirements

Fluency in English (mandatory). Proficiency in Chinese is a strong advantage.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Other

Industries

Outsourcing and Offshoring Consulting

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