Senior Business Analyst

Business Analyst – Global Revenue & Customer Support Solutions

ResMed Global Technology Solutions (GTS) team powers digital experiences to enhance the lives of millions of people daily through connected care. Join us as a proactive, detail‑oriented Business Analyst to own the end‑to‑end lifecycle of user stories, collaborate cross‑functionally with users, architects and developers, and deliver impactful solutions that support business operations.

Responsibilities

• Effectively communicate and engage with business users and peers to gather requirements.
• Work closely with global customer service teams to implement system solutions that streamline processes and improve efficiency.
• Analyze and gather complex business processes and develop effective solutions.
• Develop user stories and acceptance criteria to drive functional, technical and system requirements.
• Collaborate with solution architects and platform architecture teams to design solutions based on signed‑off business requirements.
• Provide walkthroughs of developed features and functionality to business users.
• Facilitate User Acceptance Testing with identified users and obtain sign‑off for implementation.
• Partner with cross‑functional teams across multiple time zones.
• Actively engage and inform stakeholders across the business on progress of the tasks.
• Perform impact analysis for scope change requests and document changes to requirements, business processes, configuration, and data mapping.
• Follow change management processes defined within ResMed.
• Provide post‑implementation support and ensure prompt resolution of reported issues.

Qualifications, Skills and Experience

Required :

Preferred :

Benefits

Senior Level

Employment Type

Job Function

Industries

We’re unlocking community knowledge in a new way. Experts add insights directly to each article, with the help of AI. Join us and help make the world a healthier place. Apply today and we commit to respond to every applicant.

#J-18808-Ljbffr