Technical Support Engineer (Bahasa Indonesia)
Dahua Technology Co. LTDPetaling Jaya, Selangor, Malaysia6 hours ago
Job descriptionBachelor's degree in Computer Science, Information Technology, Electrical Engineering or related major. Proficiency in English and Bahasa Indonesia (compulsory). Prior experience in customer service or technical internships is preferred.
Technical Support Engineer (Bahasa Indonesia)
Responsibilities
- Receive and address customer inquiries via phone, WhatsApp, email, and other communication channels to resolve concerns.
- Escalate challenging customer issues to technical experts and monitor the progress of their resolution.
- Compile customer issues into documentation for learning and reference purposes.
- Conduct follow‑ups and surveys with customers, and provide feedback on any dissatisfaction issues.
Qualifications
Seniority Level
Entry level
Employment Type
Internship
Job Function
Information Technology and Customer Service
Industries
Security and Investigations, Computer Hardware Manufacturing, and Appliances, Electrical, and Electronics Manufacturing
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Technical Support Engineer • Petaling Jaya, Selangor, Malaysia