Requirements
- Handle player inquiries and complaints via online support channels
- Provide personalized service to VIP users (for senior role)
- Monitor and report bugs, user feedback, and game issues
- Assist in issue escalation and in-game problem-solving
- Play and evaluate games, offer improvement suggestions
- Prepare daily reports and track common user issues
- Able to work in KL Hang Tuah area
Responsibilities
Junior Role :
Minimum 1 year online customer service experiencePassionate about mobile or online gamesGood communication & team skillsCan use translation tools for international usersSenior Role :
3+ years experience in gaming customer support preferredExperience with VIP user handlingStrong problem-solving, analysis & coordination skillsDeep understanding of gameplay systemsOthes :
Thai / Indonesian speaking preferredBenefits
SOCSOAnnual LeaveTraining providedPublic Transport NearestSkills
Customer Experience Effective Communication Problem-Solving
Important Information
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