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Customer Service Specialist (Junior &Senior）

Titan Link Interactive Group Sdn. Bhd.Kuala Lumpur, WP Kuala Lumpur, Malaysia

6 days ago

Job description

Requirements

Handle player inquiries and complaints via online support channels
Provide personalized service to VIP users (for senior role)
Monitor and report bugs, user feedback, and game issues
Assist in issue escalation and in-game problem-solving
Play and evaluate games, offer improvement suggestions
Prepare daily reports and track common user issues
Able to work in KL Hang Tuah area

Responsibilities

Junior Role :

Minimum 1 year online customer service experience

Passionate about mobile or online games

Good communication & team skills

Can use translation tools for international users

Senior Role :

3+ years experience in gaming customer support preferred

Experience with VIP user handling

Strong problem-solving, analysis & coordination skills

Deep understanding of gameplay systems

Othes :

Thai / Indonesian speaking preferred

Benefits

SOCSO

Annual Leave

Training provided

Public Transport Nearest

Skills

Customer Experience Effective Communication Problem-Solving

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Customer Service • Kuala Lumpur, WP Kuala Lumpur, Malaysia