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Customer Service Specialist (Junior &Senior)

Customer Service Specialist (Junior &Senior)

Titan Link Interactive Group Sdn. Bhd.Kuala Lumpur, WP Kuala Lumpur, Malaysia
6 days ago
Job description

Requirements

  • Handle player inquiries and complaints via online support channels
  • Provide personalized service to VIP users (for senior role)
  • Monitor and report bugs, user feedback, and game issues
  • Assist in issue escalation and in-game problem-solving
  • Play and evaluate games, offer improvement suggestions
  • Prepare daily reports and track common user issues
  • Able to work in KL Hang Tuah area

Responsibilities

Junior Role :

  • Minimum 1 year online customer service experience
  • Passionate about mobile or online games
  • Good communication & team skills
  • Can use translation tools for international users
  • Senior Role :

  • 3+ years experience in gaming customer support preferred
  • Experience with VIP user handling
  • Strong problem-solving, analysis & coordination skills
  • Deep understanding of gameplay systems
  • Othes :

  • Thai / Indonesian speaking preferred
  • Benefits

  • SOCSO
  • Annual Leave
  • Training provided
  • Public Transport Nearest
  • Skills

    Customer Experience Effective Communication Problem-Solving

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    Customer Service • Kuala Lumpur, WP Kuala Lumpur, Malaysia