Join Our Alpha Iota Family, Where Everyone Wins!
Exciting Work-from-Home Opportunities
Learning & Development Programs to Upskill Yourself
Lucrative Salary Package
Health and Wellness Perks & Benefits
Motivating and Supportive Teams
What would you be doing :
Retain the existing customers by building a good rapport and providing customer satisfaction.Delivering excellent customer service to customers via live chats.Providing accurate information on products and services to customers.Consistently meeting individual and team KPIs and goals.Maintaining a high degree of integrity and confidentiality, keeping customers' information.To be successful in this role, you will need to have :
At least 1 year of working experience in any customer service industry, preferably in Live Chat.Able to converse and write well in English, Bahasa Malaysia, and Mandarin.Fast typing skills.Has critical thinking skills with a focus on issue resolution and customer satisfaction.Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.Computer literate and proficient in using Windows OS, MS Office, and Google Applications.9 working hours with 5 days of rotating shifts, including weekends and public holidays.You must have your own laptop and good internet connection.Working Hours :
Morning Shift : 8 AM - 5 PMEvening Shift : 4 PM - 1 AMMidnight Shift : 11 PM - 8 AM