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Customer Service Executive

Customer Service Executive

Alpha Iota BPO Sdn BhdKuala Lumpur, Malaysia
22 days ago
Job type
  • Quick Apply
Job description

Join Our Alpha Iota Family, Where Everyone Wins!

Exciting Work-from-Home Opportunities

Learning & Development Programs to Upskill Yourself

Lucrative Salary Package

Health and Wellness Perks & Benefits

Motivating and Supportive Teams

  • and lots more!

What would you be doing :

  • Retain the existing customers by building a good rapport and providing customer satisfaction.
  • Delivering excellent customer service to customers via live chats.
  • Providing accurate information on products and services to customers.
  • Consistently meeting individual and team KPIs and goals.
  • Maintaining a high degree of integrity and confidentiality,  keeping customers' information.
  • To be successful in this role, you will need to have :

  • At least 1 year of working experience in any customer service industry, preferably in Live Chat.
  • Able to converse and write well in English, Bahasa Malaysia, and Mandarin.
  • Fast typing skills.
  • Has critical thinking skills with a focus on issue resolution and customer satisfaction.
  • Able to work in a fast-paced environment, independent, customer-focused, result-oriented & disciplined.
  • Computer literate and proficient in using Windows OS, MS Office, and Google Applications.
  • 9 working hours with 5 days of rotating shifts, including weekends and public holidays.
  • You must have your own laptop and good internet connection.
  • Working Hours :

  • Morning Shift : 8 AM - 5 PM
  • Evening Shift : 4 PM - 1 AM
  • Midnight Shift : 11 PM - 8 AM
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    Customer Service Executive • Kuala Lumpur, Malaysia