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Medical Claims Executive - KL, Malaysia

Allianz PartnersKuala Lumpur, Kuala Lumpur, Malaysia

4 hours ago

Job description

Overview

At Allianz Partners, we don’t just process claims—we help travelers get the right care and get back on track. Join a global leader and make a real impact across Malaysia, Singapore, and Indonesia.

In this associate-level role, you’ll evaluate and manage travel medical claims end-to-end, ensuring fair, accurate decisions and clear communication for our insurance partners and policyholders. You’ll build regional exposure, work with healthcare providers and internal teams, and develop in-demand skills in the insurance assistance space.

What You’ll Do

Manage assigned claims from notification / registration through to closure
Review coverage, validate documents, and calculate benefits within authority
Initiate payments and draft clear, professional claim decision letters
Maintain accurate reserves, data entry, and case notes in the system
Track claim progress and coordinate with Finance on rebilling
Respond to customer inquiries and complaints with timely resolutions
Liaise with providers, policyholders, and partners to gather info and explain decisions
Support team projects and ad hoc tasks; collaborate to ensure seamless handovers

What You’ll Bring

Diploma or Degree (any field)

1–2 years’ experience in medical claim assessment; fresh graduates welcome

Advantage : insurance, medical, or travel assistance background

Strong English communication (written and spoken); Mandarin is a plus

Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint)

Detail-oriented, decisive, customer-focused, and a strong team player

Location

UOA Centre, KLCC, Kuala Lumpur

What Success Looks Like

Timely, well-documented claim decisions with clear communication

Smooth collaboration with providers, partners, and internal teams

Reliable reserve management and clean case data with minimal rework

Why Join Allianz Partners

Work with a trusted global brand and gain regional case exposure

Structured training, mentorship, and clear career growth pathways

Supportive team culture focused on collaboration and continuous improvement

What We Offer

Our employees play an integral part in our success as a business. We appreciate that each of our employees is unique and has unique needs and ambitions, and we enjoy being a part of their journey. We empower and encourage personal and professional development through a wide variety of courses and targeted development programs, in a global environment where international mobility and career progression are encouraged. Caring for your health and wellbeing is a key priority, with Work Well programs designed to provide peace of mind and flexibility for work-life balance.

If you’re excited but unsure if you meet every requirement, apply anyway—we value potential, transferable skills, and a growth mindset.

We are committed to equal opportunities for all and welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.

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Executive Malaysia • Kuala Lumpur, Kuala Lumpur, Malaysia