Senior Customer Service Executive

About the Role

We are seeking a dedicated and customer-focused Customer Service Executive to join our General Insurance team. This role is ideal for individuals who are passionate about delivering excellent service, enjoy problem-solving, and are eager to grow their careers in the insurance industry.

You will be responsible for handling customer enquiries and service requests related to general insurance products, ensuring a positive and seamless experience for our customers.

Key Responsibilities

• Handle inbound and outbound customer enquiries via phone, email, or other channels in a professional and timely manner.
• Provide accurate information and assistance on general insurance products, policies, and claims.
• Manage policy servicing requests such as renewals, endorsements, and cancellations.
• Work closely with internal departments to resolve customer issues efficiently.
• Ensure compliance with company guidelines, regulatory requirements, and service standards.
• Maintain accurate records of customer interactions and transactions.
• Contribute to continuous improvement initiatives to enhance customer experience.

Requirements

Why Join Us?

Seniority level

Employment type

Job function

Industries

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