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Duty Manager
AccorHotelKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia23 days ago
Job descriptionProven experience in a front office leadership role within the hospitality industry Strong leadership and communication skills, with the ability to motivate and guide a team Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences Flexibility to work various shifts, including mornings, nights, weekends, and public holidays Proficiency in hotel management software and property management systems Strong understanding of hospitality industry standards and best practices Ability to remain calm and make decisive decisions in high-pressure situations
Job Description
- Ensure the proper work of the operations and handle every situation happening during night time around the hotel
- Manages and motivates front office team in line with the brand’s recommended behavioral guideline, in order to provide personalized high quality guest services
- Develops staff’ skills and guides them in their professional development
- Foster strong communication with other departments
- Report directly to the Front Office Manager
Qualifications
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Manager • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia