Fraud Operation Analyst

Overview

Be among the first 25 applicants. Reviews activity to detect and prevent fraudulent activity based on reports, alerts, or notifications from Fraud Management Tools and escalations.

Responsibilities

• Monitor real time queues and identify high risk transactions within the customers portfolio.
• Resolve queued transactions within the service level agreements (SLA) to reduce potential revenue losses.
• Mitigate risk through fraud detection and review transactions and account activity for any suspicious or fraudulent activity.
• Observe customer transactions to identify fraudulent activity such as BIN attacks, friendly fraud, and similar risks.
• Monitor customer and transactional records to identify unauthorized transactions and fraudulent accounts.
• Determine existing fraud trends by analyzing accounts and transaction patterns.
• Identify and monitor potential fraud risks in all areas of the customer lifecycle.
• Participate in ad-hoc projects to improve work processes and fraud detection.
• Collaborate with other departments to resolve issues involving fraud risk.

Qualification and Background Requirements

Location

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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