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Customer Service - Mandarin Speaker

Customer Service - Mandarin Speaker

Agensi Pekerjaan Mango Global Technologies Sdn. Bhd.Kuala Lumpur, Kuala Lumpur, Malaysia
12 hours ago
Job description

Requirements

  • Possess a minimum of SPM
  • Demonstrate Good communication skills in both English and Mandarin.
  • Provide exceptional customer service and support to Mandarin-speaking clients.
  • Exhibit strong problem-solving abilities and a proactive approach to resolving customer issues.
  • Be a team player with a positive attitude and willingness to learn.
  • Prior experience in customer service is a plus but not mandatory; fresh graduates are encouraged to apply.
  • Must be willing to work on-site in Kuala Lumpur.
  • Demonstrate proficiency in using customer service software and tools.

Responsibilities

  • Provide exceptional customer service to Mandarin-speaking clients via phone, email, and chat, addressing inquiries and resolving issues promptly and professionally.
  • Accurately document all customer interactions and resolutions in the company's CRM system, maintaining detailed records for future reference and analysis.
  • Collaborate with other team members and departments to escalate complex issues and ensure timely resolution, contributing to a positive customer experience.
  • Translate documents and communications between English and Mandarin as needed to facilitate effective communication with Mandarin-speaking customers and internal teams.
  • Proactively identify and report any recurring customer issues or trends to the team lead, contributing to continuous improvement of customer service processes.
  • Maintain a thorough understanding of the company's products and services to effectively address customer inquiries and provide accurate information.
  • Participate in training sessions and workshops to enhance product knowledge, customer service skills, and Mandarin language proficiency.

    • Benefits

  • Annual Leave
  • Health Insurance
  • Medical Leave
  • SOCSO

    • Skills

    Customer Service Communication Skills Mandarin Language Proficiency

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    Customer Service Mandarin Speaker • Kuala Lumpur, Kuala Lumpur, Malaysia