Partner Growth & Agility Associate, Lodging Account Management - English Language

Job Description

Introduction to team

Travel Partnerships and Media helps partners deliver excellent traveler and B2B experiences, driving growth for them and the EG marketplace through competitive supply, a valued advertising and travel media network, and affiliate solutions.

The  Partner Growth & Agility Associate - Account Management's primary responsibility is to ensure that Expedia Group’s lodging product in their assigned market is competitive, attractive and relevant for our fast-growing global customer base. In doing so,  Partner Growth & Agility Associate will also continuously work with Expedia Group’s lodging partners to help them improve the marketing potential from their participation in the Expedia Group’s marketplace.

This role is the foundation of our Centralized Hub for Account Management & Performance.  The team ensure that our lodging partners can effectively, efficiently and throughout the year, reach Expedia Group’s full breadth of global traveler demand.

In this role, you will :

Our vision is to empower our partners to be successful - you will make phone-based contact with our partners to help them

Leverage Expedia Group's tool kit to increase the customers they attract on the Expedia Group platform

Support new partners to ramp up and sustain their hotel revenue and market share on the Expedia Group platform

Manage a portfolio of assigned lodging partners, providing comprehensive support and guidance across all aspects of their business with Expedia

Develop and implement partner success strategies aligned with Expedia's overall objectives

Monitor partner performance metrics, identifying areas for improvement and providing actionable insights

Proactively address partner concerns and issues, ensuring timely and effective resolution

Keep partners informed about new product features, programs, and initiatives

Represent the needs and interests of partners within Expedia, ensuring their voices are heard

Contribute to the development and implementation of partner satisfaction surveys

Empower partners with the knowledge and resources they need to maximize their success on Expedia's platforms

Stay up-to-date on industry trends and developments to enhance partner success strategies

Experience and qualifications :

Bachelor's Degree in a related field; or Equivalent related professional experience

Strong proficiency in English . Additional language proficiency is a strong plus

1-3 years of experience in account management, inside sales, or business development, specifically handling the Australia and New Zealand markets, is preferred.

Able to work independently as well as be a strong team worker, ensuring the whole team wins

Demonstrate ability to work based on a variety targets, goals and / or strategic objectives set by the leadership team

Appetite for innovative technology, fast-changing business environment, robust data driven analysis

Presents ideas and directives clearly and persuasively; actively listens when spoken / presented to

Ability to effectively communicate to various levels and through a variety of communication channels

Ability to handle objection, secure commitments and be resilient

Possesses outstanding listening, investigating and influencing skills

Hungry, determined, motivated, willing to take action and results-focused

Organization and time management skills, rigor, attention to details

Proven follow-up / persistence when facing challenging situations

Ability to multi-task effectively and be able to change gears quickly without skipping a beat

Ability to perform under pressure and think on your feet in a fast-paced environment

Open to feedback for continuous improvement

Relationship builder; earns the confidence of others

Bridges and sustains solid partnerships based on mutual support through a collaborative style

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the .

We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability : IN, and others.

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.