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Customer Care Consultant Protege Trainee (Start ASAP)

Customer Care Consultant Protege Trainee (Start ASAP)

AfterschoolSubang Jaya City Council, Selangor, Malaysia
30+ days ago
Job description

Join Maxis as a Protégé Trainee in Customer Care, focusing on customer service excellence and digital education.

Your role

Responsibilities

  • Accurately identify and resolve customer inquiries and complaints at the first point of contact.
  • Apply customer service and sales skills to enhance customer experience.
  • Educate customers about products, services, and digital channels.
  • Schedule and execute necessary customer follow-ups.
  • Identify opportunities to upsell or cross-sell products and services.
  • Ensure adherence to customer data protection regulations.

About you

Qualifications

  • Malaysian citizenship.
  • A Bachelor’s Degree in Business Studies, Commerce, Marketing, or a relevant discipline.
  • A CGPA of 3.0 and above.
  • Good verbal and written communication skills.
  • Active listening and problem-solving skills.
  • A positive, professional, customer-oriented attitude.
  • Emotional intelligence and knowledge of automation tools.
  • Technical proficiency with customer service tools.
  • Ability to work rotational shifts.
  • Preference for graduates with no prior working experience.

    • Compensation & benefits

    Maxis offers competitive compensation, professional growth opportunities, and a supportive work environment.

    Training, development & rotations

    The 12-month PROTÉGÉ programme includes intensive soft skill classroom training and on-the-job training opportunities.

    Career progression

    Participants will gain practical skills and experiences that guide them towards a successful future in customer care.

    How to Apply

    Submit your application online. Shortlisted candidates will receive an email invitation for a digital interview. Check your application status by logging into your candidate account.

    This job may close before the stated closing date, you are encouraged to apply as soon as possible

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    Customer Care Consultant • Subang Jaya City Council, Selangor, Malaysia