Customer Care Consultant Protege Trainee (Start ASAP)

Join Maxis as a Protégé Trainee in Customer Care, focusing on customer service excellence and digital education.

Your role

Responsibilities

• Accurately identify and resolve customer inquiries and complaints at the first point of contact.
• Apply customer service and sales skills to enhance customer experience.
• Educate customers about products, services, and digital channels.
• Schedule and execute necessary customer follow-ups.
• Identify opportunities to upsell or cross-sell products and services.
• Ensure adherence to customer data protection regulations.

About you

Qualifications

Compensation & benefits

Maxis offers competitive compensation, professional growth opportunities, and a supportive work environment.

Training, development & rotations

The 12-month PROTÉGÉ programme includes intensive soft skill classroom training and on-the-job training opportunities.

Career progression

Participants will gain practical skills and experiences that guide them towards a successful future in customer care.

How to Apply

Submit your application online. Shortlisted candidates will receive an email invitation for a digital interview. Check your application status by logging into your candidate account.

This job may close before the stated closing date, you are encouraged to apply as soon as possible

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