Recovery Officer

OCBCKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

Overview

Recovery Officer at OCBC. You will help customers manage their debt and develop personalized plans to help them recover financial stability, while minimizing risk for the bank. This is a customer-centric role requiring empathy, strong communication, and a passion for helping others.

Responsibilities

Drive recovery efforts for written-off accounts.
Achieve performance targets across key indicators : delinquencies, recoveries, contact attempts, PTP kept, and dollar collected.
Submit reports within deadlines and maintain compliance with credit policies, BNM guidelines, and internal controls.
Implement effective collection strategies to accelerate recovery outcomes. Identify cases to be outsourced to Collection Agencies promptly.
Ensure timely updates of agency status on collection accounts in the Debt Management (DM) system.

Qualifications

A degree in a relevant field, such as finance or business

At least 3 years of experience in collections or a related field, such as credit risk or customer service

Strong communication and negotiation skills, with the ability to work effectively with customers and internal stakeholders

Analytical and problem-solving skills, with the ability to analyze complex data and develop creative solutions

Empathetic and customer-focused, with a passion for helping others

Ability to work in a fast-paced environment, prioritizing multiple tasks and meeting deadlines

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle.

Community initiatives. Industry-leading learning and professional development opportunities.

Commitment to equal opportunity and fair employment. Your wellbeing, growth and aspirations are cared for as the needs of our customers.

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Recovery Officer • Kuala Lumpur, Kuala Lumpur, Malaysia