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Loss Prevention Coordination Unit - Assistant Manager

Loss Prevention Coordination Unit - Assistant Manager

MR DIY MalaysiaSeri Kembangan, Selangor, Malaysia
14 hours ago
Job description

Loss Prevention Coordination Unit - Assistant Manager

  • Assist the Manager in overseeing day-to-day operations and supporting decision-making activities.
  • Monitor and ensure compliance with company policies, procedures, and operational standards.
  • Coordinate task execution across teams to ensure timely and accurate completion.
  • Analyze operational data, prepare reports, and provide insights to support strategy development.
  • Serve as the key contact for escalated issues and assist in resolving operational challenges effectively.
  • Supervise team members, providing guidance and mentorship to achieve performance goals.
  • Identify areas for improvement and implement initiatives to enhance efficiency and productivity.
  • Maintain consistent communication with the Manager and other departments to ensure smooth coordination and workflow.
  • Oversee stock callbacks, defect returns, and product-related issues (e.g., religious compliance).
  • Ensure proper documentation and follow-up for all stock movement activities.
  • Coordinate and validate stock balance checks for key projects, including Warehouse Accuracy Verification, Best Seller SKU Balance Checks, Non-Moving and High-Value SKU Balances & Product Rank A / C Cycle Counts
  • Identify discrepancies and work with relevant teams to resolve them.
  • Plan, schedule, and coordinate the annual stock count activities across all stores.
  • Ensure all required documentation, systems, and teams are properly prepared for the count.
  • Lead investigations on net loss cases and prepare audit reports for management review.
  • Recommend and implement corrective and preventive measures to minimize recurrence.
  • Compile and update monthly reports of damaged and missing stock from stores.
  • Review store declarations and ensure preventive actions are carried out by store PICs.
  • Develop, refine, and maintain Standard Operating Procedures (SOPs) for loss prevention, annual stock counts, and handling of expired, damaged, or missing inventory.
  • Propose process enhancements to improve operational accuracy and efficiency.

Qualifications & Requirements

  • Diploma or Bachelor’s Degree in Business Administration, Retail Management, Supply Chain, or a related field.
  • Minimum 3–5 years of experience in retail operations, stock management, or loss prevention.
  • Experience in team supervision or coordination roles preferred.
  • Strong analytical and problem-solving skills with the ability to interpret operational data.
  • Excellent organizational and time management skills.
  • Proficient in Microsoft Office (Excel, PowerPoint, Word), particularly in data analysis and reporting.
  • Strong communication and writing skills in English and Bahasa Malaysia.
  • Independent, detail-oriented, and able to work in a fast-paced environment.
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