Loss Prevention Coordination Unit - Assistant Manager
- Assist the Manager in overseeing day-to-day operations and supporting decision-making activities.
- Monitor and ensure compliance with company policies, procedures, and operational standards.
- Coordinate task execution across teams to ensure timely and accurate completion.
- Analyze operational data, prepare reports, and provide insights to support strategy development.
- Serve as the key contact for escalated issues and assist in resolving operational challenges effectively.
- Supervise team members, providing guidance and mentorship to achieve performance goals.
- Identify areas for improvement and implement initiatives to enhance efficiency and productivity.
- Maintain consistent communication with the Manager and other departments to ensure smooth coordination and workflow.
- Oversee stock callbacks, defect returns, and product-related issues (e.g., religious compliance).
- Ensure proper documentation and follow-up for all stock movement activities.
- Coordinate and validate stock balance checks for key projects, including Warehouse Accuracy Verification, Best Seller SKU Balance Checks, Non-Moving and High-Value SKU Balances & Product Rank A / C Cycle Counts
- Identify discrepancies and work with relevant teams to resolve them.
- Plan, schedule, and coordinate the annual stock count activities across all stores.
- Ensure all required documentation, systems, and teams are properly prepared for the count.
- Lead investigations on net loss cases and prepare audit reports for management review.
- Recommend and implement corrective and preventive measures to minimize recurrence.
- Compile and update monthly reports of damaged and missing stock from stores.
- Review store declarations and ensure preventive actions are carried out by store PICs.
- Develop, refine, and maintain Standard Operating Procedures (SOPs) for loss prevention, annual stock counts, and handling of expired, damaged, or missing inventory.
- Propose process enhancements to improve operational accuracy and efficiency.
Qualifications & Requirements
Diploma or Bachelor’s Degree in Business Administration, Retail Management, Supply Chain, or a related field.Minimum 3–5 years of experience in retail operations, stock management, or loss prevention.Experience in team supervision or coordination roles preferred.Strong analytical and problem-solving skills with the ability to interpret operational data.Excellent organizational and time management skills.Proficient in Microsoft Office (Excel, PowerPoint, Word), particularly in data analysis and reporting.Strong communication and writing skills in English and Bahasa Malaysia.Independent, detail-oriented, and able to work in a fast-paced environment.#J-18808-Ljbffr