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Customer Service Associate

Customer Service Associate

HytechKuala Lumpur, Kuala Lumpur, Malaysia
1 day ago
Job description

Customer Service Associate

Hytech Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

  • Provide front-line support to our customers via live chats, phones, and email.
  • Answering queries and resolving client issues regarding our products, platforms, and promotion.
  • Address customer feedback as well as complaints professionally.
  • Record and update customer data and other relevant information when necessary.
  • Supporting documentation / administrative needs within the department and supporting translation for customer announcement notice.

Qualifications and Requirements

  • Bachelor's degree in business study or any related field.
  • Honest, meticulous in work, and a sense of responsibility.
  • Hands-on experience in quality assurance.
  • Proven record of ability to communicate (negative) feedback and coaching skills.

    • Seniority level

  • Associate

    • Employment type

  • Full-time

    • Job function

  • Customer Service

    • Industries

  • Desktop Computing Software Products and IT System Custom Software Development

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    Customer Service • Kuala Lumpur, Kuala Lumpur, Malaysia