Project Manager - Operations, MY Marketplace

Project Manager - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

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Project Manager - Operations, MY Marketplace

Shopee Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Join to apply for the Project Manager - Operations, MY Marketplace role at Shopee

About The Team

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment and after the buyer receives it. The team analyses and monitors operational KPIs locally with a regional perspective. The Operations team comprises disciplines consisting but not limited to Customer Service, Payment, Listings, Logistics, Seller Operations and Fraud.

About The Team

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment and after the buyer receives it. The team analyses and monitors operational KPIs locally with a regional perspective. The Operations team comprises disciplines consisting but not limited to Customer Service, Payment, Listings, Logistics, Seller Operations and Fraud.

Job Description

• Design initiatives using analytical and conceptual problem-solving methodologies to strategically improve users’ and partners’ experiences at Shopee.
• Identify function / product gaps and initiate transformational projects / initiatives.
• Be involved in complex end to end projects - from concept, feasibility, and financing; through planning, statutory process, and design; into commissioning and operational readiness.
• Acquire a deep understanding of the technical and / or business aspects of the transformations to effectively manage deliverables and resources.
• Act as point of contact as well as communicating strategies and objectives between departments within the company to drive project success.
• Work with function stakeholders to lead and drive projects that enable business improvement and transformation.
• Communicate and present findings and outcomes to senior management and stakeholders in a structured manner.

Requirements

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Internet Marketplace Platforms and Technology, Information and Internet

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