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Core & Cards Support Engineer (L2)

Core & Cards Support Engineer (L2)

Krisvconsulting Services Pte LtdKuala Lumpur, Kuala Lumpur, Malaysia
30+ days ago
Job description

About the job Core & Cards Support Engineer (L2)

Responsibilities :

  • Provide L2 support for Core & Cards applications, addressing user queries and resolving incidents promptly to meet SLAs.
  • Troubleshoot and analyze issues in applications hosted on JBoss or WebLogic servers.
  • Perform root cause analysis and implement permanent solutions to minimize incident recurrence.
  • Collaborate with development and infrastructure teams to transition new releases into production.
  • Monitor application performance, analyze capacity requirements, and ensure systems are operating optimally.
  • Follow standard incident, problem, and change management processes, including detailed logging and reporting.
  • Participate in Disaster Recovery (DR) and Business Continuity Management (BCM) activities.

Requirements :

  • Proficiency in Unix / Linux commands and shell scripting .
  • Strong knowledge of SQL with experience in Oracle or MS SQL databases.
  • Familiarity with Java application servers like JBoss or WebLogic .
  • Understanding of web servers such as Apache or Nginx .
  • Additional knowledge of Load Balancers, VM, Networking, OpenShift, and Microservices is advantageous.
  • Strong problem-solving and analytical skills.
  • Excellent verbal and written English communication skills.

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    Support Engineer • Kuala Lumpur, Kuala Lumpur, Malaysia