QA MANAGER

Qualifications

Candidate with graduate degree or higher. Minimum 8 years working experience in quality field is required Experience in manufacturing, industrial, or product development environments Excellent leadership, team management, stakeholder engagement, and problem-solving skills. Good communication skills in both oral and written. Position Responsibilities

Ability to drive continuous improvement initiatives and foster a quality-driven culture, with strong attention to detail. Handle customer complaints / feedback and work with related team members to rectify the matter. Lead and perform training and mentorship to a team of QA personnel. Performs other duties as assigned by the superior. Responsible for organization wide QA function including lead the teams of subordinate to perform Incoming Quality Assurance (IQA), In-Process Quality Assurance (IPQA), Outgoing Quality Assurance (OQA) & internal audit. Communicate with customers to align QA operations with customer quality requirement & ensure customer satisfaction. Assist QA Manager in managing customer complaint & ensure prompt feedback to customers on the quality issues. Work with Purchasing department to develop & manage Subcon to improve on incoming quality. Liaise with Production & Engineering departments to resolve in-house quality issues and facilitate Corrective Action & Preventive Action (CAPA). Authorized and responsible for corrective action that identify and escalate products or processes that do not conform to requirements to ensure that nonconforming product is not shipped to the customers and that all potential nonconforming products is identified and contained.

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