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Sales Support Associate

Sales Support Associate

ClarivateBayan Lepas, Penang, Malaysia
30+ days ago
Job description

Join to apply for the Sales Support Associate role at Clarivate

Responsibilities

  • Experience working in a Customer Service environment (phone, email, chat) or similar, preferred
  • Knowledge of Salesforce or similar CRM system and supporting the sales cycle business processes would be an added advantage
  • Solid business acumen of business transactions and end-to-end sales processes
  • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings
  • Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management
  • Ability to listen effectively and obtain necessary information in order to transact successfully within the business sectors
  • Strong organizational skills
  • Ability to work in a team environment as well as independently with minimum supervision
  • Willing to work in rotational shift pattern supporting AMERICAS and EMEA regions
  • Identify opportunities for improvements in sales process efficiency and effectiveness. Partner with BIS to develop and implement solutions
  • Provide a professional, dedicated and customer focused service to all queries received from all stakeholders
  • Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption
  • Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business
  • Manage assigned cases and drive performance based upon metrics

Qualifications

  • Experience working in a Customer Service environment (Phone / Email / Chat) or similar, preferred
  • Knowledge of Salesforce or similar CRM system and supporting the Sales Cycle business processes would be an added advantage
  • Solid business acumen of business transactions and end-to-end sales processes
  • Excellent problem-solving and analytical skills with the ability to apply knowledge and creativity to resolve standard and complex client issues, improving service offerings
  • Strong communication skills (written, oral, presentation) with the field, account management, customers, and internal management
  • Ability to listen effectively and obtain necessary information in order to transact successfully within the business sectors
  • Strong organizational skills
  • Ability to work in a team environment as well as independently with minimum supervision
  • Willing to work in rotational shift pattern supporting AMERICAS and EMEA regions
  • Identify opportunities for improvements in sales process efficiency and effectiveness. Partner with BIS to develop and implement solutions
  • Provide a professional, dedicated and customer focused service to all queries received from all stakeholders
  • Support with release of Salesforce sales process enhancements such as facilitating technical development information into user friendly adoption
  • Develop effective working relationships with sales managers and collaborate with partner groups providing service to the business
  • Manage assigned cases and drive performance based upon metrics

    • At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

    Seniority level

  • Entry level

    • Employment type

  • Full-time

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  • Information Services

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    Sales Support • Bayan Lepas, Penang, Malaysia