Customer Service (Car Insurance)

Company Background : Service Provider (Car Insurance)

Work Location : Malim Jaya, Melaka

Working Day : Monday to Friday (8 : 30am - 5 : 30pm)

Salary : Basic + KPI Bonus

Key Responsibilities :

• Serve as the first point of contact for insurance policyholders and potential customers via phone, email, chat, and social media
• Provide accurate information on insurance packages, coverage, claims processes, and benefits
• Assist clients in renewing car insurance, making changes to their policy, or purchasing new plans
• Guide customers through claim submission and status updates
• Handle complaints and resolve post-sales issues related to policy disputes, documentation, or service concerns
• Coordinate with underwriting, claims, and operations teams to resolve complex queries.

Requirements :

Interested candidate please apply online or email your updated resume to :

xiaoping@talentrecruit.com.my