Client Relationship Manager

Bachelor’s degree in Architecture, Civil Engineering, Construction Management, Business Management, or a related field.

Ability to speak Mandarin to effectively communicate with Mandarin-speaking clients.

Proficient in both written and spoken English and Bahasa Malaysia.

Possession of knowledge in cement concrete products is essential.

At least 2 years of working experience in Sales.

Responsibilities

• Develop and maintain strong relationships with clients as their primary contact.
• Identifying and understanding clients' needs to provide customized solutions.
• Coordinate between clients and internal teams to ensure smooth implementation and execution.
• Ensure exceptional service delivery by addressing inquiries and resolving issues quickly.
• Maintain accurate records of client interactions, agreements, and project details.
• Conduct regular meetings to discuss client goals and objectives.
• Implement strategies to retain clients and reduce churn.
• Monitor client satisfaction through feedback and surveys, taking corrective actions as needed.
• Collaborate with the Credit Control Unit to follow up on overdue payments and resolve billing disputes.
• Prepare reports on client activity, satisfaction, and retention for management review.

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