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Credit Control

Credit Control

Coway MalaysiaKuala Lumpur, Kuala Lumpur, Malaysia
13 hours ago
Job description

Job Descriptions

a. Collection Management

  • Contact and follow up with customers on overdue rental payments.
  • Negotiate repayment schedules in accordance with company guidelines.
  • Ensure timely collection of monthly payments and reduce delinquent accounts.

b. Customer Engagement

  • Handle customer inquiries related to payment matters.
  • Provide guidance on available payment methods (e.g., auto-debit, eCash, bank transfer).
  • Escalate unresolved or complex cases to the supervisor / manager.

    • c. Reporting & Documentation

  • Accurately record all collection activities in the system.
  • Update customer payment status and remarks after every interaction.
  • Prepare and submit daily, weekly, and monthly collection reports.

    • d. Compliance & Governance

  • Adhere to company SOPs, policies, and regulatory requirements.
  • Maintain professionalism and integrity in all collection activities.
  • Ensure no actions cause reputational or compliance risks to the company.

    • e. Teamwork & Performance

  • Achieve individual and team collection targets set by management.
  • Support initiatives to improve collection efficiency and minimize delinquency.
  • Collaborate with internal teams (Credit, Customer Service, Legal, etc.) on related matters.

    • Qualifications & Requirements

  • Minimum SPM or equivalent qualification.
  • At least 1–2 years of experience in collection, credit control, or related field (fresh graduates with strong communication skills are encouraged to apply).
  • Good negotiation, persuasion, and communication skills.
  • Ability to handle challenging customer interactions in a professional manner.
  • Proficient in Microsoft Office (Excel, Word, PowerPoint) and familiar with collection systems.
  • Able to work under pressure and meet strict deadlines.

    • Job Type : Contract

    Contract length : 12 months

    Pay : RM2, RM3,000.00 per month

    Benefits :

  • Maternity leave

    • Work Location : In person

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    Credit • Kuala Lumpur, Kuala Lumpur, Malaysia