Store Manager (F88 & One Utama)

Sephora , a division of LVMH – Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia. Its aim is to animate the most loved beauty community in the world.

Sephora SEA’s retail activity spans over 7 countries (Singapore, Malaysia, Indonesia, Thailand, India, Australia and New Zealand) with 50+ stores and boasts some global flagships such as Fahrenheit 88 in Kuala Lumpur, Malaysia and Ion in Singapore. Its digital activities span over seven countries (retail countries excluding India, plus Philippines). Sephora SEA has experienced rapid growth in the region with many more stores and countries to come.

Sephora Malaysia is looking to recruit a Store Manager to be based atF88, Kuala Lumpur & One Utama, Selangor

JOB OVERVIEW

Role and Responsibilities

• Meet or exceed store sales and profit targets
• Manage all resources within the store to provide customers with a leading shopping experience
• Drive the proper execution of established policies, procedures, initiatives and directives
• Act as a Sephora Ambassador, consistently exhibit the Company Attitude and Values

RESPONSIBILITIES AND DUTIES

Store performance and monitoring

• Take full ownership of the store and its commercial success
• Analyze relevant data to probe and challenge the status quo
• Address identified improvement areas
• Drive continuous improvements in the store’s sales, productivity and profitability
• Share best practices to drive the collective performance of all district stores
• Forecast sales and payroll with Country Manager and Head of Retail to drive store results.
• Utilize client service reporting and observations to monitor service levels and remedy areas of opportunity
• Monitor daily, weekly, monthly sales results and communicate to staff members and report through to HQ
• Escalate issues to the District Manager or other Retail Back Office partners where needed

Self/team management: People development

• Lead service by example
• Balance time between selling and leading team members on the sales floor
• Ensure there is always a manager in charge on duty (MIC) on the sales floor, focus team members on serving customers and on selling
• Schedule staff so as to properly serve customers, drive sales and execute tasks
• Manage the recruitment and training of store team members
• Ensure all HR policies and procedures are adhered to
• Create a high performance culture by setting clear expectations, analyse performance and give appropriate and prompt feedback, including actively managing poor performance
• Work with the District Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder

Self/team management: Training

• Ensure all store team members are trained on Foundational and Seasonal Sephora, Brands and product knowledge
• Coach and motivate individuals within assigned area to maximize their performance
• Complete all applicable training programs
• Effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve own performance

Store management – Merchandising

• Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store

Store management – Operations

• Ensure the legal and financial integrity of the store
• Ensure proper in-store Sephora executions according to established standards and directives
• Manage all store operations in a systematic and efficient manner, as per established policies and procedures
• Ensure merchandise deliveries are processed on the same day they arrive and the store’s entire product offer is made immediately available and easily accessible to customers on a consistent basis
• Ensure cash register transactions are processed quickly and accurately
• Lead and implement all applicable loss prevention policies and procedures
• Maintain a safe and productive shopping and working environment

Customer Service

• Be a role model for customer service and meeting or exceeding customers’ expectations
• Drive a service and selling culture in the store
• Monitor customer satisfaction and feedback systems to drive continuous service improvement

DESIRED ASK (ACCREDITATION, SKILLS, KNOWLEDGE) AND RELATIONSHIPS

Qualifications and education requirements

• Minimum secondary school education, preferred advanced diploma or University degree

Experience preferred

• Minimum 18 months’ work experience in a beauty/fashion customer and commercial focused retail environment
• Minimum of 12 months’ Store Management responsibility

Preferred skills and knowledge

• Intermediate selling experience
• Comprehensive product, retail and industry understanding
• Advanced MS Office proficiency

Key relationships

• Customers
• Peers
• Supervisor
• Team members
• Vendors/brands and support functions (e.g. Visual Merchandising, Facility Services, etc.)
• Local administration (e.g. mall management)

Reporting line & key stakeholders

• The Store Manager will report to the Area Manager

While at Sephora, you’ll enjoy…

• The people. You will be surrounded by some of the most talented, supportive, and kind leaders and teams – people you can be proud to work with.
• The learning. We invest heavily in training for our leaders and store associates. Not just product knowledge but building a personalized career plan with you so you continue to evolve and build your skills.
• The culture. As a leading beauty retailer, backed by the LVMH luxury brand, our reach is broad and our impact is global. Yet there’s always room to explore. It’s in our DNA to innovate and, at Sephora, all 40,000 passionate team members are united by a common goal - to reimagine the future of beauty. You can unleash your creativity, because we’ve got disruptive spirit. You can learn and evolve, because we empower you to be your best. You can be yourself, because you are what sets us apart. This, is the future of beauty. Reimagine your future, at Sephora.

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