Lead Agent - Air Export, Customer Service

Lead Agent - Air Export, Customer Service

3 weeks ago Be among the first 25 applicants

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time‑definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.

Job Description

Scope of Position

Assist Manager and Supervisor with all aspects of the Air Export Department while ensuring the proper and timely movement of freight and providing exceptional customer service.

Major Duties And Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operational system
• Track and trace Air Export files and reporting
• Communicate arrival notices to overseas parties and customers
• Ensure accurate and timely client and vendor billing
• Interact with our customers to arrange their international shipments, meeting customer‑service standards
• Maintain good relationships with suppliers (airline carriers, trucking companies, and others)
• Meet compliance at all times with internal and external regulations in accordance with government requirements
• Understand department process flow and seek best practices to improve operational efficiency and productivity
• Ensure all customer standard operating procedures are in place and updated in the SOPs
• Meet KPI standards in accordance with the Company’s procedures
• Respond to overseas communications and internal / external emails and requests in a timely manner
• Escalate problems to Management when necessary
• Complete mandatory training when required
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.

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