Customer Support Agent - RemoteMultiverse NV • Johor Bahru, Johor, Malaysia
Customer Support Agent - Remote
Multiverse NV • Johor Bahru, Johor, Malaysia
18 days ago
Job descriptionBuild a network of satisfied players through excellent customer support. Exercise good judgment in various situations to uphold company standards. Maintain effective communication and organizational skills. Balance multiple priorities while working independently under pressure. Excellent written communication skills in English & Malay. Motivated, energetic, and customer-focused with a problem‑solving attitude. Strong attention to detail and ability to maintain professionalism. Strong knowledge of live chat platforms. Excellent written & verbal communication skills in Malay. Prior experience in a Chat support role. Competitive salary packages Profit sharing Sports / gym allowance Free therapy session Birthday gifts : -) Career growth and development Multicultural team 25 days paid vacation days Great work‑life balance and flexibility Submission of Application : Interested candidates are required to submit their CV along with a brief statement explaining why they are applying for the role and how they believe their skills and experiences align with the position. Psychometric Testing : Shortlisted candidates will be invited to participate in two psychometric tests designed to assess cognitive abilities, personality traits, and aptitude relevant to the role. Interview Stage : Successful candidates from the psychometric testing stage will proceed to the interview stage. Interviews will be conducted by members of the Multiverse Holding team, including the hiring manager and relevant stakeholders. Final Decision : Following the interviews, a final decision will be made regarding the candidate's suitability for the role. Successful candidates will be notified of their offer of employment, and further details regarding onboarding and commencement will be provided.
Responsibilities
- Respond to player inquiries promptly via live chat, emails, and other communication platforms.
- Manage player expectations by providing timely updates and resolutions.
- Take ownership of incoming chats to ensure no messages are left unanswered.
- Maintain accurate records of player issues and solutions.
- Collaborate with other departments for administrative tasks and translations.
- Ensure timely completion of tasks essential to the company's interests.
This is what we expect from you
This is what we require from you
This is a plus about you
This is why you should choose us
Meet your team
Our team comprises smart and proactive Supervisors who are dedicated to helping you excel in your role. We also have detail‑oriented individuals handling account verification and a team of agents committed to delivering the best service to our customers. We foster a culture of motivation and reward.
Application Process
Join us in our journey to shape the future of gaming. Apply now and become part of the Multiverse family!
#J-18808-Ljbffr
Create a job alert for this search
Customer Support Support • Johor Bahru, Johor, Malaysia
Related jobs
Adhere to established processes to ensure high-quality service and customer satisfaction.Deliver first-call resolution by addressing customer needs effectively and efficiently.Provide technical sup...Show more
A rapidly growing tech company in Singapore is seeking a Manager, Client Support to oversee daily operations and enhance client satisfaction.
The role involves leading support teams, ensuring operat...Show more
A fast-growing consumer electronics company is seeking a Customer Service Officer Offshore to provide exceptional support to customers in Singapore.
The role offers remote flexibility, where you'll ...Show more
Call Support Specialist / Telemarketer (WFH, Remote Support) - Commission based.STAR CAREER is hiring Call Support Specialist / Telemarketer (WFH, Remote Support).
Call Support Specialist / Telemarkete...Show more Recruiter (WFH, Remote Support) / Call Support / Telemarketer - Commission based.Calling for Supermoms, Superdaddy, Superhero YOU!.
YES! You are THE ONE! We are hiring Recruiter (WFH, Remote Support) / ...Show more 
Remote Technical Customer Support Specialist – Voice Based.Adhere to established processes to ensure high-quality service and customer satisfaction.
Achieve first-call resolution by effectively addr...Show more 
An automotive services company in Singapore is seeking a customer assistance representative to respond to inquiries and provide information about vehicles and services.
The ideal candidate should de...Show more
Remote Escalations Support Engineer
Hcl Technologies • WorkFromHome, Singapore, Singapore
Remote
Last updated: 16 days ago • Promoted
Customer Support Engineer, Singapore
Fonn Group • WorkFromHome, Singapore, Singapore
Fonn Group is hiring a Customer Support Engineer for our Singapore office to support cloud-native broadcast systems running production workflows at major news and sports organizations worldwide.Our...Show more
Last updated: 16 days ago • Promoted
Remote Client Support Manager - Scale SaaS Ops & Team
Employment Hero • WorkFromHome, Singapore, Singapore
Remote
Last updated: 9 days ago • Promoted
Customer Support Agent
Invisible Expert Marketplace • Gelang Patah, Johor, Malaysia
Become part of a dynamic team supporting the latest AI-driven technology in the financial services industry, helping clients manage and optimize their retirement plans.
We are looking for a customer...Show more
Last updated: 30+ days ago • Promoted
Remote Customer Support Specialist – Offshore
Prism+ • WorkFromHome, Singapore, Singapore
Remote
Last updated: 2 days ago • Promoted
Technical Customer Support Engineer - Australia or Singapore
ClickHouse • WorkFromHome, Singapore, Singapore
Technical Customer Support Engineer - Australia or Singapore.Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becomin...Show more
Last updated: 15 days ago • Promoted
Customer Support L2
Invisible Expert Marketplace • Johor Bahru, Johor, Malaysia
Get AI-powered advice on this job and more exclusive features.Join a dynamic project supporting cutting‑edge AI‑driven technology in the financial services industry.
As the Customer Support L2, you ...Show more
Last updated: 22 days ago • Promoted
Customer Support Specialist
Justforex • Gelang Patah, Johor, Malaysia
Efficiently respond and communicate with clients to understand and service their needs via livechat.Effectively analyse customer data to make appropriate recommendations and problem resolutions.Res...Show more
Last updated: 30+ days ago • Promoted
Call Support Specialist / Telemarketer (WFH, Remote Support) - Commission based
STAR CAREER CONSULTING PTE. LTD. • WorkFromHome, Singapore, Singapore
Remote
Last updated: 16 days ago • Promoted
Recruiter (WFH, Remote Support) / Call Support - Commission based
STAR CAREER CONSULTING PTE. LTD. • WorkFromHome, Singapore, Singapore
Remote
Last updated: 5 days ago • Promoted
Remote Customer Support Engineer (Enterprise Software)
Kaleris Company • Gelang Patah, Johor, Malaysia
A leading logistics software company is seeking a Customer Support Engineer in Malaysia for remote work.This role involves providing support for software applications, troubleshooting customer issu...Show more
Last updated: 9 days ago • Promoted
Logistics Customer Support Specialist — Remote-Friendly
Businesslist • Gelang Patah, Johor, Malaysia
A leading logistics firm is seeking a Customer Support professional in Johor.You will manage customer inquiries, logistics vendor relationships, and ensure satisfaction across communication channel...Show more
Last updated: 5 days ago • Promoted
Logistics & Customer Support (MY Remote)
Oddle • Johor Bahru, Johor, Malaysia
Logistics & Customer Support (MY Remote).Oddle Federal Territory of Kuala Lumpur, Malaysia.Oddle is committed to be F&B brands’ trusted partner to digitalise, optimise and grow their business.Oddle...Show more
Last updated: 30+ days ago • Promoted
Work From Home Phone Support Agent - Day & Night Shifts
Mashreq Bank • Johor Bahru, Johor, Malaysia
Progressive Technology is seeking highly motivated, customer-focused individuals to join our dynamic team as Work From Home Phone Support Agents.
In this role, you will be the voice of our company, ...Show more
Last updated: 30+ days ago • Promoted
Customer Service Specialist
MatchAwards INC • WorkFromHome, Singapore, Singapore
Customer Service Specialist – MatchAwards.Begin on an exciting journey with our talented team as a Remote Customer Service & Support Specialist.
This position is perfect for problem‑solvers who exce...Show more
Last updated: 1 day ago • Promoted
Remote Technical Customer Support Specialist – Voice Based
Hcl Technologies • WorkFromHome, Singapore, Singapore
Remote
Last updated: 23 days ago • Promoted
Automotive Customer Success Advisor (Remote)
BYD by 1826 Pte Ltd • WorkFromHome, Singapore, Singapore
Remote
Last updated: 5 days ago • Promoted
Junior Customer Support Specialist | Remote | AI SaaS Support
Process Street • Johor Bahru, Johor, Malaysia
Process Street is an AI software and compliance operations platform startup from San Francisco.We help our customers build, document, automate, and track recurring workflows.Our platform automates ...Show more
Last updated: 30+ days ago • Promoted