Operations Associate (Malaysia) (HYD)

Responsibilities

• Ensure daily business-as-usual processes (account opening, settlement, payments, and reconciliation) are executed accurately and timely
• Partnering closely with sales and relationship manager to ensure high levels of client service
• Process inward and outward remittances, liaise with customers and relevant parties on payment instructions
• Maintenance of static data in system
• Participate in system development projects
• Prepare regular statistical and management reports
• Support the review and documentation of operational processes
• Support client onboarding (AML / KYC) and client servicing
• Resolving of outstanding breaks in the daily BAU process, performing root cause analysis and implementing corrective actions to prevent recurrence.