Language Quality Specialist

Crypto.com is a leading fintech company looking for a Language Quality Specialist to join our Localization team. In this role, you will play a critical part in enhancing our global user experience by ensuring high linguistic quality across 20+ languages. You will be responsible for implementing scalable quality assurance processes, partnering closely with cross-functional teams, and driving continuous improvement across our product and marketing content. We’re looking for someone passionate about language, meticulous in quality, and experienced in managing localization quality at scale in fast-paced environments.

Responsibilities

• Plan, monitor, and manage language quality across all supported languages, identifying and mitigating risks early.
• Collaborate closely with Product Localization Managers, Product Managers, Marketing, Growth, and Customer Support teams to align quality standards with business and user needs.
• Conduct and manage regular quality assurance checks (LQA), spot checks, and audits across different content types and platforms.
• Define, implement, and maintain a quality framework (e.g., TER / BLEU etc) to measure translation quality and conduct monthly KPI reviews.
• Manage and maintain localization assets such as glossaries, style guides, and quality guidelines to ensure consistency and scalability.
• Drive continuous quality improvement initiatives and post-mortems based on user feedback and stakeholder input.
• Help onboard, train, and support internal and external linguists and reviewers.
• Coordinate feedback loops between translators, reviewers, and internal teams to address quality issues effectively.

Qualifications

Nice to Have

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