Mandarin Speaker - Bank Customer Service (Roleplay - Remote Work)

About Chemin

Chemin, TDCX’s AI-focused subsidiary, is launching a new gig work opportunity for individuals eager to earn while contributing to cutting-edge AI projects.

In this project, we are partnering with a major technology company to collect authentic localized Mandarin audio data from Malaysia’s banking sector. We’re inviting talented individuals to join us as Speakers in the Mandarin Data Collection Project.

This role is fully remote, task-based, and gives you the flexibility to increase your income at your own pace. Your contributions will shape advanced technology for financial solutions.

About the Role

As a Speaker, you will roleplay as a bank’s customer service representative in simulated phone conversations. You’ll receive topics (about bank products), scripts, and example prompts to guide your calls, such as account enquiries, transaction assistance, or service requests.

Your main task is to conduct and record realistic, natural conversations that reflect genuine customer service interactions in Mandarin language. Through this project, you will contribute to the development of future AI systems that can better understand localized Malaysian Mandarin, including common accents and everyday expressions.

If you have experience in customer support, call handling, or communication roles, and are willing to learn about banking-related conversations, this is a great opportunity to apply your skills and contribute to the future of localized AI.

Responsibilities

• Conduct roleplay calls as a bank customer service representative in Mandarin authentic Malaysian Chinese call center
• Follow conversation topics and sample scripts while maintaining a natural tone
• Willing to learn basic knowledge about banking services and products, so your conversations sound realistic and reflect how an actual bank representative would speak (training materials will be provided)
• Record clear, high-quality audio lasting around 5-10 minutes each, and upload it to the assigned platform. The daily KPI is to submit 6 qualified audio recordings per day.
• Communicate effectively with Project Managers to clarify instructions or resolve issues

Requirements

Native or fluent Mandarin speaker

Bonus points if you have :

Working Arrangements

Benefits

Add a flexible side hustle to your existing commitments