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Service Manager Automotive

Menang Nusantara Holdings Sdn BhdKuala Lumpur, MY

24 days ago

Job description

Responsible for the delivery of excellent customer service through personal contact with customers -Maximizes productivity by assisting all manager in the development of team members (thru actual process flow) -Participates in community activities to enhance public awareness and the image of the company -Follow and maintain company, customer and personal security procedures -An Service Manager should expect his / her time to be devoted in the following four basic areas : -Transaction processing – 30% of the time -Operations – 40% of the time -People management – 20% of the time -Marketing – 10% of the time -Participate in database management, such as collecting the correct customer data, verifying its accuracy, and implementing database-driven marketing -Follow-up and monitoring of the branch activities, staff performance, working atmosphere and quality of services provided -Creating and implementing new services and product ideas that follow the projects philosophy -Creating systems and protocols for the different aspects of the daily work of the branch including documentation -Maintaining continues communication and reporting to the Manager of SOD Branch -Improve the operational systems, processes and policies in support of organizations mission specifically, support better management reporting, information flow and management of SAP system. -Oversee overall SAP daily report of WIPs, Insurance Orders and warranty submissions. -Regular meetings with Operations Manager in presenting the SAP reports -SAP - DBM - Parts Packages, maintenance packages and labor packages. Implementation of service maintenance modules -Other duties as speciﬁed by Operations Manager "as needed" basis. [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-menang-nusantara-holdings-sdn-bhd-job-service-manager-automotive]

Technical Skills : Strong knowledge of automotive repair, diagnostics, and workshop operations. Familiar with service management systems. -Leadership : Proven team management, decision-making, and problem-solving abilities. Able to lead technicians and service advisors effectively. -Communication : Good communication skills in English and Bahasa Malaysia. Capable of handling customers and resolving complaints professionally. -Organization : Strong planning, multitasking, and reporting skills. Experienced in warranty processes, insurance claims, and service campaign management.

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Service Manager • Kuala Lumpur, MY