E-Commerce Sales and Customer Service Executive

About the Role MEDICOS Official Store (Lazada, Shopee, Shopify), started in 2020, and has since became a Top 3 Health Store in Shopee and Lazada. MEDICOS E-Commerce is known for it's 5-Star rated service, with 99% positive store ratings. In this role, you will play an integral part in maintaining MEDICOS's 5-Star customer service, by providing excellent pre and post-purchase service. Responsibilities -Respond to customer queries on E-commerce sales platforms regarding products and services. -Deliver exceptional post-purchase service (Resolve customers inquiries and complaints) -Fulfil day-to-day E-commerce orders -Supervise New / Part-time employees -Use customer feedback to drive continuous improvement of customer experience -Identify and implement changes to existing or new processes to provide excellent customer experience -Actively collaborate and participate in promotions to drive sales [Apply now at https : / / my.hiredly.com / jobs / jobs-malaysia-medicos-job-e-commerce-sales-and-customer-service-executive]

Qualifications -1 year experience in Sales / Customer Service -Graduates welcome to apply Required Skills and Competencies -Out-going, with great interpersonal and relationship building skills. -Critical thinking, Problem solving -Proactive, Diligent, and Attentive to details -Proficient in Microsoft Office tools -Proficiency to converse in English, BM, and Mandarin   Location -Klang, Malaysia -Must be willing to commute to Job Location