Senior Technical Analyst MFRS9

GokardzKuala Lumpur, Kuala Lumpur, Malaysia

30+ days ago

Job description

PART 1 : JOB DETAILS

Job Title

Senior Technical Analyst (MFRS 9)

Reporting To

Unit Head

Matrix Reporting To

(If applicable)

Div / Dept / Unit / Sect

Corp Functions, Integrated Risk Management, Credit Loss, Ops &

Party Risks

Location

Floor, Menara Maybank

Company

Maybank Shared Services

Date

PART 2 : JOB PURPOSE

It is a form of 2 or 3 sentences that sums up what the job is basically about and should justify the existence of the job. It should clarify three things : a) What the job should do?;

b) To whom or what it should be done? and; c) How it supports the business?

v Member of the technical team who performs technical role in support of development, implementation, maintenance and operations of application systems / IT solution (local and regional) under Risk Management for the designated applications.

v Provide user support

v Participate / undertake IT project tasks

The application system development and implementation of IT project / solution are to

meet the business strategic plan (incl. business transformation, business growth, operational efficiency, etc) and compliance requirements as well IT-owned initiatives.

PART 3 : KEY ACCOUNTABILITIES & OUTCOMES

It pertains to what are the main areas in which a job must achieve end-results to achieve

the purpose. Maximum of 8 Key Accountabilities only.

Principal Accountabilities

Describe the key activities that you are expected to

achieve. Start with the most important

Outcomes / deliverables targeted

Major Challenges in achieving the outputs

Accountability

Supporting Activities

Outcome /

deliverables

Challenges

Ensure technical specifications / programs developed meet user / functional specifications.
Enhancing understanding of business functionality.
Reviewing functional and technical design with users and Specialists.
Obtain buy-ins from business by providing sufficient info for them to make decisions.
Clearer understanding ensures system is delivered according to business needs; less need for re- work.
Design, analyse, and provide technical specifications and specialty guidance incl. review of codes

/ test contents and coding of complex programs for system development / enhancement in accordance to user specifications.

To have team- leading qualities i.e. technical knowledge & soft skills.

Ensure programs are error free and work efficiently.

Thorough testing, peer review (program codes review)

Program delivered is error-free and according to user specifications.

To ensure systems & support are delivered timely and accurately according to technical

specifications.

Ensure system / enhancement are delivered on time and with high quality incl. accuracy and operation efficiency

Formulate comprehensive test plan, test contents incl. SIT and performance test.

Structured and thorough testing during SIT ensures minimal / zero errors surfaced during Users testing.

Exception testing is also carried out.

Support user testing incl. review of test plan and be responsive to user queries, request for assistance.

To proactively improve the processes.

Ensure timely resolution of application problems

Recognize and articulate the problem, participate in problem resolution activities

Review system design and operation flow to identify potential root cause

Propose recovery actions and / or permanent resolution

Prompt escalation of problems not within internal controls for management

attention and decision

Problem resolution within agreed SLA.

Minimize disruptions to Business via recovery actions (temporary / permanent)

Management is kept aware of issue that may require them to step in to get certain things done if working level is unable to do so.

Investigate and resolve development and production application problems, timely and effectively.

Engaging application vendors & infra team for effective resolution of problems.

To have good analytical skills to investigate system problem

Ensure system high availability and meet SLA

Review system performance statistics periodically, propose and implement performance tuning or improvement plan incl. review and redesign system if necessary

Prompt escalation

System supported is always available according to agreed SLA.

Improved system performance by tweaking related parameters.

Management is kept informed and able to step in to get certain things done if

Engaging application vendors & infra team for effective resolution of problems.

of performance issues not within internal controls for management attention and decision

working level is unable to do so.

Ensure user satisfaction.

Engage with users constantly.

Participate in user activities to understand user work processes better.

Frequent engagement with users helps build rapport and trust towards long term relationship.

Participation in user activities helps to gain better understanding of Business needs and possibly exceed their expectation.

Business knowledge incl. product behaviour to understand user specifications to provide high quality design and complete and accurate technical specifications.

Ensure compliance of IT standards / policies, QM SDLC procedures and Audit requirements

Be guided by the established guidelines / policies published under IT Security, QM and Audit requirements.

All required deliverables / documentations comply with SDLC, IT Security & Audits requirements.

To proactively improve the processes.

PART 4 : EDUCATION, EXPERIENCE, CERTIFICATIONS, SPECIFIC SKILLS & COMPETENCIES

State the acceptable requirement for the job in terms of education, professional experience, certifications and job specific skills & competencies for satisfactory

performance of the job.

EDUCATION

Key-in the required educational background / level required for the Job

Level of Education : At least tertiary level

Years of Experience : Experience in application support role, troubleshooting, batch execution and support activity. Experience involve in system implementation (small to medium projects) and integrating Business and IT solutions.

Discipline / Related Field : Information Technology (IT).

EXPERIENCE

Key-in the required experience / s for the job and specific number of years (if any)

3-5yrs

X 6-10yrs

10yrs

SQL or PL / SQL skill (intermediate to

advance). Database in Oracle DB 12C , 19C and involved in performance tuning

analysis / activity, experience in AWR report analysis.

3-5yrs

X 6-10yrs

10yrs

Experience support batch execution, monitoring & troubleshooting, experience

work with Oracle software application or in Data Warehouse is an added advantage

10yrs

Skill : troubleshooting, problem solving, analytical, multitasking, proactive ,

independent and good attitude

CERTIFICATIONS / REGULATORY CERTIFICATIONS

Key-in any certification / s required for the job (if any)

JOB SPECIFIC SKILLS & COMPETENCIES REQUIRED

Key-in (if any) Job Specific Skills and Competencies required not mentioned in the Skills Family Competency Framework.

Knowledge and experience in IT application architecture, analysis, design and development.

Supervisory skills.

Understanding of the IT solution discipline, processes and concepts.

Technical attitude, intermediate to advance knowledge and experience across application, information, technology, and process domains.

Analytic thinking and have skill in perform troubleshooting.

Understanding in project management processes and methodologies including common roles and responsibilities.

Multitasking

Proactive

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Technical Analyst • Kuala Lumpur, Kuala Lumpur, Malaysia